Student Data Applications Support Consultant

• Base Pay $6,327.00 - $7,118.00 / Month
• Relocation Expense Covered No
• Required Degree 4 Year Degree
• Manage Others No

• Name Human Resource Services
• Phone
• Email

JOB SUMMARY: Provide ESC-20 clients with software support and services for ASCENDER student applications. Provide client support related to the review and evaluation of student data elements and assistance with PEIMS (Public Education Information Management System) related activities.

• Bachelor’s degree from an accredited university required; major in business administration or related filed preferred.
• Three to five years of school/service center experience related to student data support required.
• Experience with school student accounting procedures and problems, especially in the areas of attendance, special education, scheduling, discipline and grade reporting.
• Understanding of PEIMS submissions and TSDS collections.
• Knowledge of state and federal rules and laws related to business applications provided by ESC-20.
• In depth knowledge of the ASCENDER student software applications and its processes.
• Comprehensive knowledge of school operations and the impact of software changes on client workflows, allowing for tailored instructions based on this expertise.

• Excellent problem-solving skills and creativity associated with student data support.
• Excellence in training and presentation skills, including development of training materials.
• Ability to provide client-based support related to the review and evaluation of student data elements.
• Proficiency with standard functions within electronic applications such as MS Office (e.g., word processing, electronic spreadsheets) and e-mail.
• Proficiency with computers (PCs and/or MACs) to include desktop management, file management and operations, and working in a network environment.

• Exceptions to these requirements will be considered based on exemplary skills, training, and record of success.

• Make decisions and develop a mechanism to provide software support and services to users of all ESC-20 student systems applications.
• Ensure requests for services and support are promptly handled and that proper output and information is provided.
• Ensure clients are aware of the services offered by the service center.
• Conduct workshops and user training on student applications at the service center, online, and/or at the local education agency (LEA) (support sessions) independently.
• Record and update the ESC-20 ticketing system with support details and time spent.
• Provide onboarding support for new LEAs.
• Ensure problems reported or requests for changes by users for special programming are understood and reported properly to the direct supervisor.
• Interpret client’s view of problems and communicate these to the Texas Computer Cooperative (TCC) using the TCC helpdesk application.
• Gather user requirements for modifications and enhancements to the student software system and provide to the TCC through the helpdesk application.
• In cooperation with the other team members and the direct supervisor, develop an annual calendar of processing and training dates.
• Participate in TCC user acceptance testing and serve as a resource to a TCC Consultant Resource Team(s) as needed.
• Serve as a resource to users in identifying file or data problems and suggest methods for corrective procedures.
• Ensure billing for special programming and other on-request services to clients is submitted in a timely manner.
• Ensure student system users are informed of system updates/enhancements.
• Continuously monitor the progress of client districts, identify problems encountered, and use problem-solving skills to determine the appropriate action for resolution.
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