Electronic Health Records Support Analyst
Listed on 2026-09-13
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IT/Tech
HelpDesk/Support, IT Business Analyst, IT Support, Systems Analyst
Job Details
Job Location:
Higgins - San Antonio, TX 78217
Position Type:
Full Time Education Level: Bachelor'sSalary Range: $44,292.88 - $66,439.32 Salary
Travel Percentage : 0%
Job Shift: Typically, M-F 8am to 5pmJob Category:
Information Technology
The Electronic Health Records Support Analyst provides essential support for Brighton Center's Health Information Technology (Health IT) systems, including my Evolv and Bells AI, across Early Childhood Intervention (ECI), Special Education Support Services (SESS), Pediatric Therapy Clinic (PTC) and Preschool Intervention Team (PIT) programs.
This role ensures users receivetimelyandaccurateassistancethrough the help desk andis responsible for supporting system performance, data integrity, workflow consistency, and approved configuration standards. The EHR Support Analyst supports user troubleshooting, system configuration, testing, documentation, training materials, data quality checks, and workflow optimization activities under established governance standards.
The EHR Support Analyst serves as the operational support and monitoring role for EHR system performance, user experience, workflow consistency, and data quality. This positionidentifiesrecurring issues, supports testing and implementation of system changes,maintains user-facing documentation, and escalates trends or risks to the Director of EHR Systems & Governance for prioritization and governance review.
The EHR Support Analyst works under the direction of the Director of EHR Systems & Governance to ensure EHR systems are reliable, compliant, well-documented, and aligned with organizational standards.
ESSENTIAL FUNCTIONS Help Desk, User Support, and Ticket Trend Monitoring (35%)- Serve asprimarypoint of contact for EHR support requests.
- Monitor, triage, and resolve help desk tickets within defined service expectations.
- Analyze ticket trends toidentifyroot causes and recommend proactive system, documentation, training, or workflow-support improvements.
- Maintain routine summaries of ticket volume, issue categories, recurring problems, resolution times, user training needs, and system/vendor-related concerns.
- Escalate recurring issues, workflow breakdowns, system defects, access concerns, or training gaps to the Director for governance review and prioritization.
- Collaborate with system vendors, including Netsmart, to resolve issues and support system performance.
- Provide clear and effective communication to usersregardingsystem issues, fixes, updates, and expected next steps.
- Support user onboarding and ongoing system navigation needs.
- Support system upgrades, releases, configuration updates, and testing activities.
- Collaborate with cross-functional teams toidentifysystem and workflow-support needs under the direction of the Director.
- Configure forms, events, templates, fields, and workflows within system standards defined by leadership and governance processes.
- Support user acceptance testing, regression testing, release validation, and post-implementationmonitoringfor system upgrades, configuration changes, workflow updates, integrations, and new tools.
- Document testing results, unresolved issues, user feedback, and implementation risks for Director review.
- Assistin workflow optimization efforts designed to reduce manual work and improve efficiency within approved system standards.
- Document system changes, configurations, known issues, and support processes.
- Perform system audits to support data integrity and adherence to approved system workflows.
- Identify and escalation data quality issues, system…
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