Product Administrator - Texas First Rentals

Product Administrator - Texas First Rentals

Department: Information Technologies (IT)

Employment Type: Full Time

Location: San Antonio

Job Summary:

Under the direction of the Technology Ops Product Manager, the Product Administrator provides day-to-day support of the technology solution(s) implemented as part of the ecosystem for each business unit. This may include configuring drop-down screen layouts, defining, and keying pieces of data into the system(s), running reports, testing changes to the system, validating accuracy of information in the system, teaching end-users the basics of how to use the software solution(s), and troubleshooting day-to-day operational aspects of each technical product solution.

This position will work collaboratively with other Product Owners and Administrators across HOLT, developing and refining business requirements for enhancements to existing product solutions.

The incumbent in this position is expected to model the following practices daily:

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Provides day-to-day support of the technology solution(s) within assigned business area. This includes configuring drop-down screen layouts and maintaining business rules and data within the system (i.e., location codes, districts, product categories, budget centers, geographic #s, etc.)
• Defines and codes data into the system(s), ensuring high quality and consistency across systems. Runs system reports and produce data extracts. Validates accuracy of information in the system and on reports
• Troubleshoots day-to-day operational aspects of the system. Interacts with solution vendor help desk and/or HOLT IT to address issues related to the system, until the issue is resolved
• Teaches end-users the basics of how to use the software solution(s) and provides ongoing support
• Under the direction of the Technology Ops Product Manager, updates and maintains solution-related documentation (process flow diagrams, spreadsheets, etc.) and standard operating procedures (SOPs). Also, track/add/manage end-user access for the product solutions
• May assist Product Owner(s) in capturing business processes, requirements, and data requirements for new and existing software product solutions
• May participate in agile projects as a subject-matter-expert. Provides data and input to team members. Also, may participate in the creation and end-to-end testing of use cases during system changes or rollouts
• Provides input to his/her product owner on the software challenges/opportunities, helping the product owner shape a vision for the usage & capability of the solution
• Partners with Product Owners and cross-functional product teams to learn and understand the business processes that occur upstream and downstream within HOLT
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

• Proven experience in driving data quality
• Demonstrated knowledge in key functional business areas (example: finance, product support, rental, power systems, etc.). Prior experience with the software solution as an end-user, ideally as a power-user is a plus
• Excellent communication skills with the ability to speak with business users, software vendors, and IT support
• Proficient in Microsoft Office and PC software skills including Microsoft Word, Excel, Access, and PowerPoint…