IT Service Desk Analyst
Listed on 2026-09-14
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IT/Tech
HelpDesk/Support, IT Support, Technical Support
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IT Service Desk Analyst3 days ago Requisition
The IT Service Desk Analyst is accountable for providing positive experiences through reliable technical assistance and proactive problem solving to foster collaborative, secure, efficient operations as measured by service desk incidents and customer satisfaction surveys.
Essential Functions
Responding to service desk inquiries and providing technical support to end users
Incident management: logging, categorizing and prioritizing incidents and requests while maintaining timely and accurate records
Troubleshooting hardware, software, and network issues
Escalating complex technical issues to the appropriate IT teams
Documenting support requests and resolutions in the ticketing system
Contributing to the improvement of IT processes and procedures
Required Education and Experience
Minimum 3-5 years proven experience in a help desk or technical support role
Strong knowledge of IT systems, network infrastructure, and troubleshooting techniques
Excellent communication skills and ability to interact professionally with diverse groups
Experience with remote support tools
Ability to work in a fast-paced environment and prioritize tasks effectively
Silver Ventures, Inc. continuously transforms San Antonio through repeatedly reinventing shared experiences of food and learning to ensure the continued celebration of life and the well-being of our children.(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).