IT Support Specialist

Job Description

Under general supervision, responsible for providing technical support of desktop computers, applications and related technology for the institution. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Ensures efficient functionality of resources by working closely with Information Management Services (IMS) and appropriate vendors.

Under general supervision, responsible for providing technical support of desktop computers, applications and related technology for the institution. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Ensures efficient functionality of resources by working closely with Information Management Services (IMS) and appropriate vendors.

• Effectively, professionally, and respectfully represents other Information Management Services (IMS) staff members, teams, and their services to the client community. Collaborates with Information Management Services (IMS) staff members as appropriate to determine and resolve problems received from clients.
• Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. Additionally, it may involve troubleshooting printer issues and resolving difficulties with classroom technology and applications
• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Recommends and/or performs upgrades on systems to ensure longevity.
• Works with procurement staff to purchase hardware and software. Assesses functional needs to determine specifications for purchases of computer hardware and or software when applicable. Works with procurement staff to purchase hardware and software. Assists with

• Knowledge of modern computing, networking and communications systems and ability to perform effectively with an understanding of institutional policies and activities. Intermediate
• Familiarity and ability to operate a wide range of standard office automation products and equipment. Intermediate
• Analytical skills and ability to problem solve and troubleshoot general IT issues. Intermediate
• Ability to learn and support new technologies and work with teams to provide input on improvements to existing processes and systems. Intermediate