Business Analyst - Technology Modernization

Business Analyst - Technology Modernization

Department: Information Technologies (IT)

Employment Type: Full Time

Location: San Antonio

Job Summary:

The Business Analyst – Technology Modernization drives the execution of the ERP project’s workstream focused on growth and operational excellence. The individual collaborates with leadership and cross-functional teams to keep the workstream on track, within budget, and delivering measurable value. Responsibilities include identifying and influencing business process improvements, facilitating change management, and fostering strong stakeholder relationships. They gather and analyze data, create process documentation, and communicate product strategies effectively to diverse audiences.

Additionally, the role involves advocating for standard ERP functionality and ensuring successful adoption through training and support. The ideal candidate will possess exceptional collaboration and communication skills, along with functional business knowledge and hands-on experience in the organization.

The incumbent in this position is expected to model the following practices daily:

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Supports the workstream’s alignment with the project’s broader business goals. Collaborate with value stream leadership to support the vision, objectives, and scope of the project to support growth and operational excellence.
• Helps ensure the workstream stays on track, within budget, and delivers value to the organization. Reports progress, manages resources effectively, and resolves any issues that arise in collaboration with other project resources.
• Supports collaboration with other value streams and departments such as Finance, Operations, HR, Equipment, Service, Data, and IT to ensure the workstream addresses the diverse needs of the business.
• Identifies opportunities for business process improvements by evaluating workflows and operational efficiencies. Proposes initiatives to the workstream lead that enhances decision-making, eliminates waste, and creates operational efficiencies.
• Supports change-management efforts to ensure the successful adoption of new processes and systems across the workstream. Executes strategies to engage employees, address resistance, and drive successful transitions.
• Builds and maintains strong relationships with key stakeholders across the workstream. Provides regular updates on workstream progress, manages expectations, and ensures that workstream leadership and business units are informed and engaged throughout the project.
• Conducts discovery sessions, gathers requirements, creates process maps, performs analysis, identifies root causes to issues, QA tests, validates data, and creates functional documentation in partnership with their value stream lead.
• Works with Business Leads and Subject Matter Experts to understand business strategy and vision and then writes, refines, and proposes prioritization of features to support effective and compliant solutions while balancing investment and business value.
• Supports the success metrics for the workstream and demonstrates user engagement, behavior change, and value of the workstream to clients and internal partners
• Aligns with Business Lead to ensure external partners and vendors meet the workstream’s needs. Escalates promptly if timeline and milestones…