Information Security Analyst
Listed on 2026-09-14
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IT/Tech
IT Support, Cybersecurity
Strategic Staffing Solutions is currently looking for an Information Security Analyst for a W2 contract opportunity.
This is a W-2 contract opportunity, and candidates must be able to work on our W-2 only. NO C2C or 1099.
Information Security AnalystContract Length:12 months
Location:
San Antonio, TX
Work Arrangement:
Onsite
Level: 3-5 years
Top 3 skills:- MFA / Identity & Access Management (IAM)—Microsoft Authenticator, Entra , Okta MFA, password/access issues, account lockouts, MFA enrollment, Windows Hello, password authentication/management.
- Service Now / Incident & Ticket Management – Strong Service Now experience, handling incidents/tickets from the service desk, troubleshooting, and resolving issues promptly.
- IT Troubleshooting / Windows & Active Directory – Windows troubleshooting, Active Directory, device management, password management, and end-user technical support.
An Info Sec Analyst is needed to provide frontline support for workforce authentication services. This role will assist the workforce with MFA enrollment, authentication troubleshooting, password-related issues, and account access requests while delivering exceptional customer service.
The Info Sec Analyst will support authentication solutions including Okta MFA, Microsoft Entra , Windows Hello for Business (WHfB), Active Directory, Microsoft Entra , and Password Safe. The individual will leverage Service Now to manage incidents, requests, and service queues while ensuring timely resolution of authentication-related issues.
Key Responsibilities- Assist the workforce with Okta MFA and Microsoft Entra enrollment and registration.
- Troubleshoot multifactor authentication challenges, including enrollment, authentication failures, device changes, and access issues.
- Provide support for password resets, account lockouts, credential issues, and authentication-related incidents.
- Support users with Windows Hello for Business enrollment and authentication troubleshooting.
- Assist with user account administration activities within Active Directory, Okta and Microsoft Entra .
- Utilize Service Now to manage incident, request, and task queues.
- Ensure tickets are updated, documented, and resolved within established service level objectives.
- Escalate complex authentication and infrastructure issues to engineering teams when required.
- Support privileged access management processes using Password Safe.
- Document troubleshooting steps, resolutions, and knowledge-base articles.
- Participate in user outreach and communication efforts related to authentication programs and initiatives.
- Deliver professional, customer-focused support to employees across the organization.
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