Systems Administrator II

Job Title Systems Administrator II Agency Texas Division of Emergency Management Department Operations Technology Section Proposed Minimum Salary $6,676.84 monthly Job Location San Antonio, Texas Job Type Staff

Job Description

The Texas Division of Emergency Management (TDEM) is an emergency response entity, and this status can affect working hours, travel, and change in duties as needed. Under general direction, plans and coordinates technology for the field for TDEM. The Systems Administrator II performs training at the local and state level on field operations technology solutions. Content knowledge should include crisis management systems such as WebEOC and Mobile Device Management (MDM).

Work involves providing customer support for Field Operations Technology and related equipment in a stand-alone, network, or virtual environment. May assign and/or supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Availability for after-hours and weekend work is required. Must have the ability to operate outside of normal working hours on a twelve (12) hour shift during activations of the State Operations Center (SOC) and able to deploy from normal duty station for extended periods in the aftermath of a disaster without relief and to work extended hours.

Employees are also subject to being assigned to a field operations center for incident response and recovery operations.

* Notice: A skills test will be administered for candidates selected for interview.

* Salary is a fixed rate.

* This position is located on-site and not subject to telecommuting.

• Administers and maintains mobile devices within the TDEM network topology.
• Perform critical and highly advanced and/or supervisory (senior-level) emergency management technology support which may include installation, operations, maintenance, monitoring, administration, and other services for Field Operations Technology.
• Provide customer support for critical information systems and related equipment in a stand-alone, network, or virtual environment under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
• Coordinates logistical operational technology support.
• Develops and creates procedures and training manuals and conducts presentations and briefings based on supported emergency management technology.
• Establish and ensure that appropriate security controls over emergency management technology are maintained.
• Prepare briefings, reports, and evaluations on field operations technology efficiency and utilization.
• Review daily data communication transactions, problems, remedial actions taken, and installation activities.
• Review and provide advice regarding the procurement of emergency management technology services and equipment.
• Assists TDEM Field Technicians in supporting TDEM personnel and Emergency response communication needs.
• Troubleshoot, diagnose, and resolve complex emergency management system related problems.
• May assign and/or supervise the work of others.
• Face-to-face and person-to-person interactions are required.
• Maintain a regular course of attendance during authorized work schedule and work extended hours when needed.
• Ability to travel (25%).
• Perform related work as assigned.
• This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.
• Other duties may be assigned.

Education – Bachelor’s degree from an accredited four-year college or university in applicable field or an equivalent combination of education and experience.

Experience – Three (3) years…