Technical Product Specialist

Job Summary:

We are seeking a passionate and professional Technical Product Specialist. The right person should thrive in a fast-paced environment. Be a proactive problem-solver, passionate with building and maintaining a team environment, and strives to be an integral part of the overall success of the Company.

• Serve as a product subject matter expert for Paint Protection Film, Window Film, Architectural Films, Surface Protection Products, Coatings, and Aftercare products.

• Support Product Managers throughout the full product lifecycle, including concept development, validation, launch, and product optimization.
• Evaluate product performance and installation characteristics through structured testing and field validation.
• Identify product improvements, manufacturing opportunities, installation enhancements, and competitive gaps.

• Conduct dealer visits, installer ride-a-longs, and technical evaluations.
• Gather Voice of Customer (VOC) feedback from dealers, distributors, trainers, and installers.
• Diagnose installation challenges and provide recommendations to improve outcomes.
• Support strategic account visits and key product demonstrations.

• Assist in prototype evaluation and product testing.

• Develop testing protocols for new products and product improvements.
• Benchmark competitive products and installation methodologies.
• Collaborate with Manufacturing, Quality, Supply Chain, and Product Management teams to validate product changes.

• Support the development of technical training content, installation standards, and best practices.

• Conduct technical workshops and installer training programs.
• Translate complex technical concepts into clear, repeatable procedures.
• Establish and maintain technical installation standards globally.

• Monitor industry trends, competitive product developments, and emerging technologies.

• Perform competitive product evaluations and market benchmarking.
• Provide recommendations for future product roadmaps and innovation initiatives.

• Minimum 10+ years of experience in:

• Paint Protection Film (PPF)
• Automotive Window Film
• Architectural Film
• Surface Protection Products
• Related installation-based industries

• Demonstrated experience working with multiple major film brands and installation methodologies.

• Advanced installation expertise across complex vehicle applications, including:

• Multi-piece bumpers
• Mirrors
• Headlights
• Roof applications
• Deep recess installations
• Bulk installation techniques
• Plotter-generated pattern workflows

• Strong understanding of:

• Adhesive systems
• Surface preparation
• Stretch behavior
• Film construction
• Post-heating requirements
• Product durability characteristics

• Advanced proficiency with design and pattern software platforms, including DAP and related technical tools.

• Ability to teach, coach, and mentor installers at varying skill levels.
• Strong presentation and training capabilities.
• Ability to communicate effectively with technical and non-technical audiences.
• Excellent written and verbal communication skills.

• Former shop owner, lead installer, technical trainer, or product specialist.
• Experience supporting global markets and dealer networks.
• Experience working directly with product development, manufacturing, or quality teams.
• Multi-language capabilities are a plus.
• Improve adoption and installation consistency across key product categories.

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.