DLP Pricing Help Desk

Job Family

Customer Service General

Travel Required:

Up to 10%

Clearance Required:

Active Public Trust

Responsible for responding to various inquiries that may include facilitating registration referrals to classes, programs, screenings and assist with physician referrals. Explains the organization's policies and procedures to patients and communicates their problems, questions and concerns to appropriate staff members. Assists staff in preparing reports. User Support:
Answer incoming calls, emails, and chat messages for technical assistance. Troubleshooting:
Diagnose and resolve hardware, software, and printer issues using diagnostic tools and remote-control software. Excellent time management and organizational skills. Ticket Management:
Log, track, and update all support requests in the ticketing system with clear notes. Account Administration:
Perform basic user management tasks like password resets and access provisioning. Escalation:
Route complex or unresolved issues to Tier 2/Tier 3 IT specialists. Documentation:
Create and maintain user guides, FAQs, and internal troubleshooting knowledge base articles.

High School Diploma or GED are required 1 year of relevant experience in Finance Technical Knowledge:
Familiarity with Windows/macOS operating systems, Microsoft Office, and basic networking (LAN/VPN). Strong verbal and written skills with the ability to explain technical ideas in simple terms. Client Service:
High patience, empathy, and a problem-solving attitude.

2–3 years of experience in an IT support or client service role Associate’s/Bachelor’s degree in IT or certifications (like CompTIA A+ or Microsoft Fundamentals) #LI-DNI

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include:
Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at Recruitin All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including  or  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future.