Technical Support Engineer – Photovoltaic Solutions

Technical Support Engineer – Photovoltaic Solutions

Job : 502298

Location: San Antonio, TX

Posted: 14-Apr-2026

Siemens Smart Infrastructure Electrification and Automation division. This role will support the Siemens Inverter and Energy Storage product portfolio, specifically Central Inverter and KACO 3‑phase String inverter products.

• Provide technical support and troubleshooting assistance via phone, e‑mail, and web for our Central Inverter and KACO 3‑phase string inverter portfolio.
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow‑ups completed in a timely manner.
• Use fault isolation and root‑cause analysis to diagnose and address complex technical issues.
• Build a positive customer experience by collaborating closely with Development, Sales and Quality Assurance.
• Respond promptly and professionally to customer inquiries and complaints.
• Lead high‑level customer resolution by orchestrating interactions across engineering, R&D, project management, sales, manufacturing and other departments.
• Work with factories and quality teams to develop and implement corrective and preventive actions.
• Improve departmental processes by reviewing best practices and identifying efficiency enhancements.
• Provide frequent updates to all stakeholders during corrective actions for the customer.
• Collaborate with field service teams and vendors to align on materials and methods of correction.
• Own resolution of customer issues cost‑effectively and ensure visibility of after‑delivery cost reduction for Siemens.
• Travel up to 40% to meet high‑profile customers and maintain positive relations.

• 3+ years’ experience working in energy storage, solar, or utilities.
• Project Management skills with excellent business acumen.
• High‑level computer skills (SAP and/or Salesforce experience a plus).

• Strong verbal skills to aid in customer communications.
• Strong leadership skills to bring multiple teams together for resolution of complex customer issues.

Siemens offers a variety of health and wellness benefits. Pay range is $61,547 – $105,509 annually (actual wage may vary based on budget and candidate experience).

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, sex stereotyping, protective veteran or military status, or any other category protected by law.

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