AICC Telecommunicator

Under general supervision, is responsible for dispatching Airport Police, fire, maintenance, transportation, operations and parking personnel according to request for service and available manpower, via the operation of radio, telephone, computer terminals, multi-data terminals, and paging system. Working conditions are primarily in an office environment. Exercises no supervision.

San Antonio International Airport - 9800 Airport Blvd., San Antonio, Texas 78216

9:00 a.m.

- 7:00 p.m., Tuesday - Friday, 1st 9 weeks for training;
Work schedule will be one of three shifts that cover a 24-hour operation & based on departmental needs:

A

Shift: 6:00 a.m.

- 2:00 p.m.

B

Shift: 2:00 p.m.

- 10:00 p.m.

C

Shift: 10:00 p.m.

- 6:00 a.m.

• Dispatches Airport Police, fire, security, maintenance, transportation, operations and parking personnel to appropriate request for service.
• Operates fire and security systems and monitors CCTV cameras throughout the Airport.
• Conducts periodic checks on security checkpoint alarms and maintains logs in accordance with FAA regulations.
• Performs registration checks on vehicle license plates, driver's license, and warrants through the computer aided dispatch system.
• Generates San Antonio Police Department (SAPD) case numbers, on specific cases, and logs all pertinent information.
• Maintains logs on lost and found property, persons and vehicles paged, vehicles impounded, shift change checklists, maintenance call back numbers, and incidents recorded on each DVR discs or thumb drives.
• Provides information to the general public and tourists visiting the San Antonio International Airport.
• Maintains and provides flight status information on cancelled or delayed flights.
• Maintains current knowledge of facilities, buildings and airfield on San Antonio property.
• Performs necessary notification on significant unforeseen events (i.e., bomb threats, aircraft emergencies, aircraft accidents and severe weather warnings.)
• Records pertinent events on DVRs.
• Performs related duties and fulfills responsibilities as required.

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Two (2) years of experience in public contact either in person or by telephone.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position:
  Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
• Must meet the minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators.
• Must pass a Transportation Security Administration (TSA) Security Threat Assessment clearance upon employment.
• Must maintain federally mandated security clearance required to work at an airport at all times.

• Type 35 wpm.
• Customer Service experience.
• Ability to multi-task.
• Excellent memory retention.
• Strong verbal and written communication skills.

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of…