Facilities Technician

Facilities & Operations Logistics Specialist

Imagine yourself going to work with one thing on your mind: ensuring our employees' and operational environments feel safe, efficient, and fully equipped to aid them in delivering the world's best customer experience. As a Facilities & Operations Logistics Specialist, you will blend traditional site facilities maintenance with hands-on, high-velocity operational logistics. You will oversee day-to-day building operations, hardware/equipment dispatch, site bookings, vendor management, inventory tracking, and pre-move location setups.

• Site Maintenance, Safety & Facilities Operations
• Standard Maintenance & Repairs:
  Perform facilities maintenance and repairs according to standard procedures and site operational schedules (minor carpentry, electrical, mechanical, and plumbing repairs).
• Routine Inspections:
  Conduct regular inspections of furniture, lighting/bulbs, electrical outlets, ventilation systems, and restroom fixtures to ensure optimal working condition.
• Safety & Compliance:
  Inspect and troubleshoot building safety systems (e.g., fire alarms) and adhere strictly to all applicable safety rules and security procedures.
• Event & Function Setup:
  Set up and tear down chairs, tables, and equipment for internal meetings, client functions, or site events.
• General Housekeeping:
  Perform general cleaning, painting, grounds maintenance, and monitor daily office housekeeping.
• Opening & Closing Checks:
  Inspect the building at the beginning and end of shifts to ensure cleanliness, security, and immediate resolution of facilities issues.
• Renovation Support:
  Collaborate with internal teams, external workers, and contractors during site renovations or upgrades.
• Logistics, Field Operations & Booking Workflows
• Advance Site Bookings:
  Target site bookings 4 weeks in advance, validating headcount, equipment, power requirements, and host approvals (overnight usage, commercial collection, etc.).
• Tracker & Drive Management:
  Maintain the master location tracker (e.g., Site Location Tracker) and organize designated Drive folders for each site.
• Host & Escalation Workflows:
  Own host/property owner communications, damage escalation workflows, and site access coordination.
• Equipment Preparation:
  Prepare and stage gear (including systems, VR sets, tools, props, chargers, and accessories) 1 day prior to move-in.
• Pre-Move Documentation:
  Conduct thorough pre-move video/photo walkthroughs prior to unpacking and upload media to the dedicated site Drive folder.
• Dispatch & Delivery:
  Deliver gear within approved access windows and conduct strict inventory verification during pickup and return.
• Supply, Asset & SLA Management
• Requisition Processing:
  Practice high efficiency in logging, monitoring, and handling purchase requisitions and purchase orders.
• Asset Receiving:
  Manage shipping, receiving, and complete accounting of incoming deliveries for office equipment, furniture, fixtures, and fixed assets.
• Inventory Management:
  Perform daily walkthroughs and manage inventories for office supplies, cleaning materials, and hardware assets.
• Handoffs & Receipts:
  Hand over hardware inventory to Site Team Leads (TLs) and obtain signed delivery receipts.
• SLA & Schedule Sharing:
  Share Move Plans with Logistics Specialists prior to dispatch and provide confirmed site details to scheduling before weekly publishing deadlines.
• Reporting & Analytics:
  Generate daily, monthly, and annual reports covering pending supply requisitions, inventory costing, and equipment tracking.

• Facilities
  
  Experience:
  
  1+ year(s) of previous experience in facilities maintenance, technical operations, maintenance supervision, or a related field.
• Labor / Service
  
  Experience:
  
  1+ year(s) of…