Multi-Site Assistant General Manager - Club Wyndham La Cascada & Riverside Suites Resort
Listed on 2026-02-23
-
Management
Hotel Management, Operations Manager, General Management
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Thisposition is for a Multi‑Site Assistant General Manager Riverside Suites & La Cascada Resort
Assistant General Manager, Resort Operations serves as a supporting role to the General Manager, Resort Operations. The Assistant General Manager is responsible for the development and execution of resort operations while maintaining the integrity of Wyndham Vacation Ownership service standards. He/She will oversee the daily operation of all resort departments including, but not limited to:
Guest Services, Housekeeping and Maintenance. The Assistant General Manager is responsible for various financial aspects of the resort and for ensuring all relationships with our guests, associates, sales, vendors and board members are maintained positively and professionally at all times.
Oversee various resort department managers. Demonstrate a passion and understanding of company goals, concepts, practices, and procedures for managed work group(s) and how they support related operations. Ensure the site meets quality, internal, and loss prevention standards by performing audits and inspections. Identify process improvements and best practices. Execute strategic goals, participate/facilitate committee and team projects. Maintain safety of resort for guests, owners and staff.
(35% time)
Embrace and exhibit the highest level of ethics and integrity consistent with Wyndham standards, demonstrate an ability to motivate and communicate expectations with humility and respect. Exercise the ability to attract, coach, train, and retain talent by engaging and showing a genuine passion to develop others. Partner with Human Resources to minimize employee relations issues and exposure to litigation with particular emphasis on documentation, harassment and discrimination.
(30% time)
Understand and formulate annual operations budget by identifying areas of cost reductions, operational improvements and periodic analysis of expense data. Work with Corporate accounting team to prepare, review and analyze monthly financial reports and be able to describe impact of revenue, profit or expenses that could affect financial results. Understand monthly P&L reports. Work with regional accounting partners to ensure compliance, manage and forecast annual budgets for each department, review and respond to variances.
Ensure the site meets all IA standards. (15% time)
Exhibit working knowledge of standards and documents for HOA, understand governing statutes and board meeting procedures. Collaborate with General Manager to ensure all contracts negotiated on behalf of the HOA are presented in correct legal fashion and vetted prior to implementation. (10% time)
Must be able to travel infrequently for short durations (1-4 days) to attend Corporate/Regional Meetings and training seminars.
Minimum Requirements and QualificationsEducation
- BA/BS degree
- Associate Governance preferred
- Community Associate Management Certification preferred.
Training requirements
- Hospitality certifications preferred
- CMCA
- CPR
- Certified Pool Operator preferred
Knowledge and skills
- Have proven strong leadership ability; demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action.
- Possess innate analytical ability to grasp numbers and understand their impact (e.g. demonstrated ability to work under pressure, or possesses good written and oral communication skills).
- Demonstrate the highest level of customer service to current and prospective owners in order to maintain a positive brand image and company reputation.
- Ability to ensure administrative functions and duties are assigned and completed according to WD standards, including timekeeping, vendor/board contracts, revenue documents and personnel action forms.
- Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).