Developer Services Manager

Developer Services Manager (DSM)

Daily work involves customer service, vendor management, project management, public speaking, finance, budgeting, and conflict resolution. Many candidates joining our company have experienced previous success in areas such as retail, restaurants, and administrative or task/project management roles; they are able to work independently with some supervision and direction. We are primarily a customer service and communication company that just happens to be in the property management industry.

Handling difficult customer situations is an essential trait, as we deal with a high number of conflict resolution scenarios.

• Effectively manage a portfolio of developing communities between 7 and 18 communities.
• Work directly with the Developer of each community: advise on HOA decisions and best practices, attend open meetings at agreed times, implement developer decisions and processes, provide weekly updates.
• Manage all vendors within each community and ensure all contractual obligations are met.
• Inspect the sites twice monthly.
• Visit sales offices and provide HOA information and resources.
• Design and prepare Request for Proposals.
• Perform site inspections on a regular basis.
• Draft and keep all community records.
• Follow transitional processes and procedures for the turnover of communities from developer to homeowner board control.
• Keep association files organized on server.
• Update portals.
• Produce monthly newsletters.
• Handle all e‑blasts for the communities.
• Effectively run all board and community meetings, including two yearly town halls: prepare meeting notices, agendas, presentations, and draft meeting minutes.

An HOA manager is typically involved in drafting and enforcing community rules and regulations. These rules govern behaviors that are intended to help maintain a visually appealing neighborhood while protecting property values. Rules and regulations usually govern landscaping and home maintenance requirements, on‑street parking, building additions, and exterior home appearance. An HOA manager monitors community activities, hears complaints from homeowners, and investigates and resolves issues.

An HOA manager is responsible for the general maintenance and upkeep of common areas in a community. Managers must ensure that neighborhood equipment, lighting, and gates are all in good working order. A manager may be responsible for working with local vendors to uphold this responsibility.

An HOA manager is responsible for twice monthly community site inspections in which they survey the area for violations according to the HOA’s rules and regulations. The community manager assigns violations to homeowners who have infractions, and may issue fines against non‑compliant homeowners if rules are consistently violated, in accordance with the community’s fining policy.

An HOA manager handles the financial matters of the HOA they manage, including the collection of association fees from residents. They may also work in coordination with a council or board comprised of community members. These board members help facilitate neighborhood meetings, keep residents up to date on changes to rules and regulations, and serve as unofficial internal representatives of the management company.

The HOA manager may conduct annual elections for the community to elect new board members.

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company‑matching 401(k) contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short‑ and long‑term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!