Rebate Processing Supervisor

Rebate Application Processing Supervisor page is loaded## Rebate Application Processing Supervisor locations:
US - TX, San Antonio time type:
Full time posted on:
Posted Todayjob requisition :
36697
** Job Family:
** Business Operations
*
* Travel Required:

** Up to 25%
*
* Clearance Required:

** None Guidehouse is a leading management consulting firm serving the public and commercial markets.  We guide our clients forward towards new futures that build trust in society and your professional skills along the journey.  Join us  dedicated team delivers exceptional customer experience through prompt and accurate processing of energy efficiency rebate applications and providing overall customer service in a specialized and technical environment.

Our work includes detailed reviews of applications for energy rebates through the State of Georgia’s Home Energy Rebates Program for eligibility, finalization of energy applications and resultant payments, inbound and outbound support for applicants and program participants via phone and email, and other types of back-office processing support for our client, program participants (residents/consumers and contractors) and other program partners.

The daily work for this position requires a strong ability to focus on incoming and repetitive data, while maintaining careful attention to detail.
* This position will be based Monday through Friday in our San Antonio, TX office. Individuals must be able to work an eight-hour shift between the hours of 8:00 AM CT - 5:00 PM CT.

* What You Will Do:

The Rebate Application Processing Supervisor is responsible for overseeing the daily operations of the application processing activities for a state rebate program and the management of the on-site application processing staff (specialists). The Rebate Application Processing Supervisor is an extension of a client’s business office staff. This position is responsible for developing, implementing, managing and meeting or exceeding the Operational goals of our clients and Company.

This may include overlapping related business activities. The Rebate Application Processing Supervisor will work closely with Managing Consultants and Operations Managers to apply new and emerging approaches to our clients’ business processes. This position will follow and ensure that client policies and procedures are followed and will also perform any and all job-related duties as assigned.

Essential Job Functions:

* Leadership and management of the application processing team, including workload distribution, performance measurement, training, and coaching
* Ensuring team member compliance with program rules and guidelines
* Analysis of quantitative and qualitative data to inform process improvements

Duties and Responsibilities:

* Provide daily workload management and supervision for Rebate Application Specialists
* Monitor specialist performance to ensure they meet or exceed established productivity, process, and compliance goals
* Perform QA of application reviews on an ongoing basis
* Review, analyze, and report metrics related to the application process, such as: application volume, application throughput, reviewer errors, etc and use this information to guide management of the team as well as support leadership insights into the application process, recommending enhancements to metrics as needed
* Identify and communicate trends and issues to Operations Manager, additional Project Leaders & Client
* Support on-going professional development and continuous improvement for specialists, including development of and updates to program resources and providing individual coaching, feedback, and routine performance reviews
* Develop and lead training and routine knowledge checks to support efficient and effective application reviews
* Perform other duties, tasks, and special projects as assigned including but not limited to:  + Providing back-up application review support for Rebate Application Specialists  + Working with management in developing new policies and procedures  + Possible travel

What You Will Need:

* Experience managing a team
* Ability to review, interpret, and make actionable recommendations based on data and…