Director of Operations

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Full-Time 1B Sr Mngmnt San Antonio, TX, US

30+ days ago Requisition

The Director of Operations is a key member of the senior leadership team, reporting to the President of Jefferson Bank. This role will provide leadership and strategic vision to the organization. The Director will lead operational strategy, scale internal infrastructure, optimize operating capabilities, ensure regulatory compliance while enhancing service delivery, efficiency, and risk management. This is a vital leadership role that will drive results, spur growth, and increase the overall efficiency and efficacy of the bank.

• Lead the development and execution of operational strategies aligned with the bank’s strategic plan, growth objectives, and customer experience priorities
• Oversee back-office operations, including deposit operations, loan operations, treasury operations, fraud prevention, facilities; ensure seamless execution across branch and digital channels
• Evaluate new markets, business lines and products to identify growth opportunities; develop recommendations and strategies to position the bank for long-term success
• Collaborate with the senior and executive leadership to design and implement operational processes, internal infrastructures, reporting systems and company policies that driver growth, profitably and efficiencies
• Drive improvements through process automation, workflow redesign, and cost control initiatives
• Partner with IT and vendors to evaluate and implement scalable technologies, automation tools, and core system enhancements
• Lead system rationalization efforts and vendor negotiations to maximize ROI and performance
• Ensure compliance with all applicable state and federal banking laws and regulations (e.g., BSA/AML, Reg CC, UDAAP, etc.)
• Maintain a strong internal control environment and collaborate with Compliance, Internal Audit, and Risk to ensure exam readiness and operational integrity
• Leverage data analytics and performance reporting to inform strategic decisions and enhance operational outcomes
• Deliver timely, accurate reports on operational health and strategic initiatives
• Spearhead the development, communication, and implementation of effective growth strategies and processes
• Supervise and mentor a high-performing team of operations managers; foster a culture of accountability, collaboration, and continuous improvement

Work Experience

• 10+ years’ progressive leadership experience in relevant bank operations, with at least 5 years in a senior management or executive role

Supervisory Experience

• 5+ years’ leadership/management experience

Education/Skills/Experience

• High School graduate or equivalent
• Bachelor’s degree in business, finance, economics, or a related field (or 5+ years of related experience and/or training, or the equivalent combination of education and experience in a financial institution)

Competency Requirements

• Proven ability to lead through organizational growth, system transitions, and regulatory scrutiny
• Active contributor to enterprise strategy, with deep insight into market dynamics, competitive positioning, and operational capabilities
• Expertise in bank operations and shared services optimization
• Demonstrated success in managing complex projects, solving operational challenges, and driving continuous improvement
• Sensitive to internal and external customer needs, with a commitment to delivering high-impact service experiences
• Comfortable presenting to executive audiences and facilitating strategic dialogue across departments
• High-level analytical skills to assess performance, set financial goals, and guide operational decisions
• Exceptional communicator with the ability to inspire trust across teams, customers, and external partners

Physical Requirements

• Must be able to speak, hear, read and write to engage in oral and written communication
• Must be able to sit for extended periods of time
• Must be able to see a computer monitor and type on a keyboard
• Must be mobile in an…