Experienced Parking Assistant Manager

About Platinum Parking

Platinum Parking is a full‑service parking management and consultation company serving 12 cities and 7 states nationwide. Founded in 2000 with a single location, we have grown to operate more than 300 facilities. Our growth is driven by attention to detail, allowing us to innovate in operations, maximize financial performance, and maintain a people‑first approach.

Job Title: Assistant Parking Manager

Location: San Antonio, TX

Employment Type: Contract

Seniority Level: Mid‑Senior Level

• Competitive compensation.
• Medical, dental, vision, 401(k) savings plan.
• Growth opportunities and learning experiences.
• Opportunity to learn 365 degrees of management.
• Positive and supportive culture.

• Assist the Operations Manager in overseeing day‑to‑day operations.
• Assist with planning, organizing, and delegating tasks to hourly employees.
• Manage daily and monthly parking assignments.
• Handle access device management (programming, assigning, and reconciliation).
• Lead training, scheduling, and coaching efforts for team members.
• Identify facility areas requiring attention and implement appropriate cleaning and maintenance measures.

• Assist in cultivating a professional, diverse, and customer‑focused team.
• Ensure that all facilities operate in accordance with company policy and procedures, including revenue control, equipment maintenance, proper signage, and smooth parking operations.
• Ensure daily operations comply with company policy by ensuring each location is properly staffed, supplied, and follows opening/closing procedures.
• Manage the business to limit revenue loss, theft or shrinkage of monies or equipment.
• Assist in collecting, recording, and depositing revenues received at the facility.
• Oversee the contract parker program, ensuring customers are properly registered, A/R is billed, and completeness on a daily basis.
• Gather, review, and verify the timely and accurate completion of daily and monthly reports.
• Promote a work environment that values integrity, problem solving, collaboration, and transparency.
• Review, screen, and respond to email, direct mail, and telephone calls; provide customer‑oriented service resolving issues without executive management involvement whenever possible.
• Assist in training tenants and customers with garage online validation program and parking procedures.

• Must be able to speak, read, write and understand English.
• Proficient in all Microsoft Office programs (Word, Excel, PowerPoint, Outlook).
• Ability to calculate basic mathematical figures in Excel.
• Parking management experience preferred.
• Ability to read, analyze, and interpret general business documents, procedures, or regulations.
• Ability to effectively write reports, business correspondence, and procedure manuals.
• Excellent verbal and written communication skills.
• Valid driver’s license and ability to perform errands via personal vehicle.
• Drug testing and background check required.
• Professional appearance.

• Experience with gated equipment.

• Courteous and tactful to patrons, visitors, and employees.
• Strong analytical skills to gather and summarize data and reports.
• Reliable with ability to work varied and flexible schedule.
• Excellent customer service skills.
• Leadership skills.
• Ability to recognize problems and execute solutions.
• Maintain professional appearance and demeanor.
• Complete multiple projects simultaneously with self‑direction.
• Work well in team environment.
• Maintain reliable attendance record.
• Time management, multi‑tasking, and organization skills with strong attention to detail.
• Ability to deal with ambiguity and remain calm while maintaining a positive attitude under pressure.

• High school diploma or equivalent.
• College graduate preferred.

• Exposure to car fumes in garage, elements, and extremes of weather and temperature.
• Stand, walk, and sit for extended periods of time.