General Manager

General Manager, Quick Quack Car Wash

This is a dynamic leadership position for a results-oriented leader who wants the challenge of running their own shop including sales, hiring, training, leading, managing, full P&L responsibility and most importantly, changing lives for the better! The mission statement at Quick Quack Car Wash is "we change lives for the better" and we are looking for smart, kind and driven people who will get to know their team and help them achieve their personal and professional goals.

Our people personify our company values of smart, kind and driven and do things the QQ way:
Fast, clean, loved… everywhere!

The Store Leader (General Manager) will be working on site at the car wash, greeting and interacting with customers and leading a team by example. This person will be responsible for establishing and maintaining customer service, overseeing the operation of a location, and ensuring maximum sales through world class customer service and providing a high-quality customer experience.

Benefits include monthly bonuses, free car washes and health benefits as well as a 401k program with a company match. There are also sales prizes and competitions with fun awards. We love to celebrate the good that our store leaders create.

Essential duties and responsibilities include hiring and retaining a great team of smart, kind, and driven people; investing time to help each member of their team achieve their personal and professional goals; regularly providing feedback regarding performance; constantly learning and becoming better in their leadership skills; growing top line revenue and membership by making certain each guest is greeted with enthusiasm and kindness;

being relentless in providing a clean and safe environment for their team and guests; appreciating the intellectual challenge to learn all about the soaps and unique equipment we use to give our customers a clean, shiny, and dry car; collaborating with our excellent maintenance experts who will help them maintain their soap and equipment; loving working outdoors with the team and constantly teaching, coaching, and inspiring the great people you work beside;

providing customers a positive experience worth talking about; ensuring compliance with all policies and procedures through regular meetings and training of team members; handling discipline and termination of team members as needed and in accordance with policy; training and developing team members in all aspects of the Quick Quack Car Wash business, such as service, cashiering, and safety; overseeing the productivity, breaks, and daily scheduling of all team members;

monitoring the performance of location financials; contributing towards reaching financial goals; preparing and handling daily cash deposits; ordering, stocking, and maintaining merchandise and inventory for the location; handling vehicle damage claims with a sense of urgency; ensuring location is clean and well maintained; performing and/or delegating general housekeeping and maintenance responsibilities as needed; assisting customers in locating various products, resolving complaints, or providing information;

directing customers to other departments as necessary; properly using membership approach when interacting with new customers; and performing other duties as assigned.

Qualifications and requirements include strong leadership and communication skills; a record of developing team members and leaders; self-motivated and results driven leader; a record of driving results; excellent customer service skills; experience leading a membership model; experience managing a preventative maintenance program or something similar; the ability to read, count, and write accurately; the ability to work various hours, weekends, and holidays;

the ability to smile and maintain a clean appearance as per the dress and grooming standards; 2 years or more of being responsible for the results of a high performing store, location, or company; hiring the right team members; training and mentoring team members; managing cost/expenses/scheduling; ensuring product and location represent company standards on site at all time…