Partner Lead - Enterprise Portfolio Management Office; EPMO

Why USAA?

Let’s do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As a dedicated Change Partner Lead for the Enterprise Portfolio Management Office (EPMO), you will play a key role in ensuring cross CoSA (Company or Staff Agency) strategic initiatives are implemented with maximum effectiveness by ensuring stakeholder buy-in, employee adoption and overall organizational readiness. The team focuses on the people side of change and partners to create and implement change management strategies and plans that optimize employee adoption.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations:
San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA, Plano, TX or Tampa, FL
. Relocation assistance is available for this position.

• Leads a cross-functional team of Change Management and readiness resources to drive the understanding, planning, management, and sustainment of change to ensure client success. Serves as subject matter expert in the Change Management discipline.
• Develops and integrates Change Strategy for a portfolio of change (a set of programs tied to a USAA Strategic Priority).
• Leads work to understand a change initiative, identify integration points and impacted audiences and assess the impact of a portfolio of change. Influences creation of change management plan.
• Continuously evaluate, refine and implement change management strategies and best practices to maximize user adoption & proficiency and minimize overall risk such that business results are achieved.
• Develops and implements scalable and reusable change management templates, stakeholder assessments, communication plans, etc. that can be leveraged by the team
• Coaches and influences senior executives to lead change in a highly matrixed organization.
• Coaches and develops change partners. Helps mature the Change Management discipline and increase organizational change capability with thought leadership.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of directly related experience in leading two or more business consulting disciplines such as organizational change management, communication, organizational design and/or development, marketing, human resources, management consulting and/or, project delivery and accountability for complex tasks and/or projects; 4 years must include change management experience; OR if Advanced Degree, 6 years of related experience, as previously referenced and 4 years must include change management experience.
• Expert knowledge of project management and/or change management function/discipline and overcoming resistance to change; demonstrated application of knowledge, skills and abilities towards work products.
• Extensive experience influencing, applying emotional intelligence, organizational savvy and politics and partnering for client’s success.
• Experience driving/leading change initiatives for large transformations, coaching and influencing business leaders, setting change strategies/plans and executing them successfully.
• Advanced verbal and written communication skills to include ability to develop communications materials for multiple audiences and ability to clearly articulate messages to a variety of audiences from entry-level…