Senior Customer Success Manager

Remote. Must be physically located in the United States while working

To apply:

Email  with "Senior/Enterprise Customer Success Manager" in the subject line, your resume, and a brief note on your experience and interest.

Ours Privacy is building the future of marketing infrastructure for healthcare.

Healthcare marketing is at a critical inflection point. Organizations must navigate HIPAA compliance, state privacy laws, and deliver measurable marketing performance - all at once, often without clear playbooks. We exist to solve this fundamental challenge.

Our BAA-backed platform combines a healthcare-focused customer data platform (CDP), consent management platform (CMP), and analytics solution in one integrated system. We sit between your digital properties and every marketing tag, pixel, or API—giving you complete control over which data stays in-house and which de-identified signals reach platforms like Google Ads, Meta, Stack Adapt, and GA4. The result: full HIPAA compliance while delivering the conversion feedback ad platforms need to optimize.

Trusted by leading digital health companies, health systems, and medical brands nationwide, we're one of the fastest-growing SaaS companies in the country and rapidly becoming the standard for privacy-safe marketing in healthcare.

Our customers are pioneers transforming how healthcare organizations approach marketing in a privacy-first world. Their success is our success - we're partners in transforming healthcare marketing, not just another vendor.

We're hiring a Senior/Enterprise Customer Success Manager to own strategic relationships with our Mid-Market and Enterprise customers. You'll be the trusted partner to CMOs, marketing leaders, and executive teams navigating uncharted territory, helping them achieve measurable outcomes while maintaining the highest standards of patient privacy and compliance.

Why this matters: As a Senior Enterprise CSM reporting to the Head of Customer Success, you'll directly influence product strategy and go-to-market approach. You'll work closely with Technical Success Engineers, Sales, Product, and Marketing.

You'll thrive here if you:

• Genuinely love building long‑term relationships as a trusted partner
• Are passionate about healthcare’s unique privacy and compliance challenges
• Take ownership and find creative solutions independently
• Love working cross‑functionally to serve clients well and build great products

Customer Lifecycle Ownership

Own a portfolio of Mid‑Market and Enterprise accounts, serving as primary relationship owner and trusted partner

Build and maintain executive relationships with CMOs, VPs of Marketing, and C‑suite stakeholders across complex organizations. Product users and decision makers include marketing, product & engineering and legal & compliance teams

Develop a deep understanding of each customer’s organization (key stakeholders, decision‑makers, and internal relationships) to ensure every interaction is meaningful and drives value

Develop strategic account plans that align customer business objectives with platform capabilities

Lead QBRs and executive business reviews demonstrating ROI, value realization, and identifying expansion opportunities

Growth & Retention

Own NRR targets, renewals, and expansion revenue for your portfolio

Monitor customer health and build business cases to help customer stakeholders get as much out of the product as possible

Partner with Sales on expansion opportunities and with Technical Success Engineers on technical implementations

Roll out solutions to healthcare marketing challenges (attribution, compliance, patient acquisition) to drive customer value

Drive product adoption through strategic training programs, user enablement sessions, and change management

Develop and deliver executive‑level presentations that communicate clearly with customers

Manage escalations and troubleshooting, coordinating cross‑functional resources to resolve issues swiftly

Cross‑Functional Leadership

Serve as voice of the customer, translating feedback into product, coordinating across Product, Engineering, Support, and Sales to deliver seamless experiences

Support customer advocacy…