Director, Tech Leads

About the Role

As a Director, you will own the technical strategy, operating model, and performance of the S2 Technical Lead organization. This role is accountable for evolving the Technical Lead function into a more strategic, outcome-driven capability that delivers measurable customer impact and operational leverage. You will act as the primary strategic liaison between Security Services (S2) and Product/R&D, ensuring field insights directly influence platform direction, prioritization, and execution.

• Hire, onboard, develop, and retain a high‑performing team of Technical Leads supporting each of the Security Services functions and our customers.
• Evolve the Technical Lead function toward a more strategic, outcome‑oriented operating model.
• Define and track KPIs tied to customer outcomes, operational efficiency, and platform impact.
• Identify and resolve cross‑team and cross‑functional dependencies impacting execution.
• Own the professional development strategy and career progression for the Technical Lead population.
• Ensure strong alignment between Technical Leads and broader S2 priorities (IR, cSOC, Concierge, Tech Support).

• Serve as S2’s primary strategic interface to Product and R&D.
• Own intake, prioritization, and governance of S2‑originated requests.
• Set and assist with communicating S2 priorities to Product and Engineering leadership.
• Represent S2’s technical perspective in PDLC discussions and roadmap planning.
• Ensure Technical Leads are effectively supporting UAT, feedback loops, and platform improvements.
• Translate field signal into actionable input that drives roadmap and platform enhancements.

• Establish standards for how Technical Leads assess, mentor, and develop Security Engineers within their assigned Sections.
• Develop and report performance metrics that demonstrate business impact, operational efficiency, and service quality from the Tech Lead function.
• Drive continuous improvement in tooling, processes, and quality assurance across Security Services.
• Stay abreast of the latest security threats, industry trends, and technology advances to keep the Tech Lead organization current and effective.
• Set the tone for ongoing enablement requirements to ensure the team takes full advantage of advances in Arctic Wolf’s technology and service delivery capabilities.

• The Technical Lead organization operates with clear priorities, accountability, and measurable outcomes.

• Product and R&D view S2 as a high‑trust, high‑signal strategic partner.

• Consistent delivery of platform improvements, automation gains, and signal quality enhancements.

• Technical Leads are aligned to business goals with clear development paths.

• Cross‑functional alignment improves speed, quality, and scalability of execution.

• Demonstrated experience leading and scaling a technical individual contributor (IC) organization within a global security services or managed detection and response environment.
• Strong understanding of security operations disciplines, including Concierge Security, cSOC, Incident Response, and Technical Support.
• Ability to design and evolve organizational models that balance project‑based work, operational maintenance, and career development for senior ICs.
• Excellent verbal and written communication; able to articulate complex technical and organizational concepts to both technical and non‑technical audiences.
• Strong critical thinking, time management, and prioritization skills in a fast‑paced, growth‑oriented environment.
• Proven ability to lead through managers and peers, influencing without direct authority across cross‑functional teams.
• Experience building performance frameworks and leveling structures for technically diverse IC teams.

• At least five years of security consulting or security operations experience.
• Five or more years of experience leading Security Operations or a technical IC function within a global organization with Cloud and SaaS products.
• Proven track record of managing Detection and Response (D&R), CSIRT, Vulnerability Management, Security Engineering, Cloud…