Director, Operations

The Director of Operations in a contract furniture dealership plays a critical role in overseeing the day-to-day operations and ensuring the efficient delivery of products and services. This position has direct responsibility for the delivery and execution of current accounts along with new client projects. Direct reports include Account Managers, Corporate Accounts, Sales Support, and Project Management.

Responsibilities:

Operational Leadership:

Provide strategic leadership and direction to the operations and account management teams.

Develop and implement operational policies, procedures, and best practices to optimize efficiency.

Process oversight:

Oversee the procurement and management of inventory, ensuring timely availability of products.

Collaborate with suppliers to negotiate contracts, monitor performance, and maintain strong relationships.

Project Management:

Oversee coordination and management of large-scale furniture installation projects from inception to completion.

Work closely with the sales and design teams to ensure projects align with client expectations and specifications.

Team Management:

Recruit, train, and manage a high-performing team.

Foster a positive and collaborative work environment, encouraging professional development and growth.

Manage Operational KPIs:

Develop and manage the operational KPIs such as reduction of cost onlys and improved accuracy.

Identify opportunities for improved profitability.

Client Relations:

Collaborate with the sales and customer service teams to address client needs and concerns.

Ensure a high level of client satisfaction through effective communication and problem resolution.
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