Operations Manager

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development
• Tuition assistance

Restoration 1 of Texas Hill Country & Restoration 1 of San Antonio North
San Antonio, TX | Full-Time | Salary + Performance Bonus

We’re a fast-growing restoration company — water, mold, fire, and reconstruction — on track to double in size this year. That growth is real, and it creates a real need: we need an Operations Manager who can build the engine that runs this company at scale.

This is not a maintenance role. We have systems in place, but they need serious work. We need someone who can assess what we have, fix what isn’t working, build what doesn’t exist, and develop the people who run it. If you’re a builder who gets energized by turning chaos into clarity — and takes pride in seeing a team execute at a high level — this role was made for you.

Restoration 1 of Texas Hill Country and Restoration 1 of San Antonio North provide 24/7 emergency restoration services across the greater San Antonio area. We’ve built a strong reputation for quality work, professionalism, and genuine care for our customers. Now we’re scaling — and we’re looking for the right person to grow with us.

Reporting directly to the owner, you’ll manage department heads and be accountable for the full operations function of the business — staffing, training, systems, performance, and execution.

• Audit existing systems and SOPs; identify gaps and build what’s missing across all service lines
• Manage, coach, and develop department heads; drive a culture of accountability and high performance
• Track job costs, COGS, and direct labor — and hold the team to targets
• Prepare and manage the annual operations budget
• Oversee subcontractor evaluation, negotiation, and contract compliance
• Manage equipment, vehicles, and supply inventory
• Ensure accurate flow of production documentation from the field to the office
• Drive customer satisfaction and quality ratings above company benchmarks
• Implement new technology that improves how we deliver services
• Oversee staffing, hiring, training, scheduling, and employee relations

• 5+ years in operations management, including managing other managers
• Proven track record in building or significantly improving systems inside a growing company
• Strong financial literacy — you can read a P&L, track KPIs, and translate numbers into action
• A people developer who holds teams accountable without burning them out
• Excellent communicator, both written and verbal
• Broad business background spanning operations, HR, admin, and/or sales
• Proficient in Microsoft Office; comfortable learning new software platforms
• Restoration industry experience is a plus, not a requirement — we’ll teach the industry; we can’t teach drive, integrity, or the ability to build systems that scale

• Integrity — you do what you say and you don’t cut corners
• Ownership — you treat this business like it’s yours
• Coaching mindset — you make the people around you better
• Adaptability — in restoration, no two days are the same; you thrive in that environment
• Excellence — you set a high bar for yourself and your team, and you hold it

• Competitive base salary commensurate with experience
• Performance bonus tied to company growth and operational results
• A direct seat at the leadership table — your voice matters here
• The opportunity to build systems that will shape how this company operates for years to come
• Health, dental, vision, and supplemental insurance options
• Paid time off and ongoing professional development

Submit your resume along with a brief description of a system or process you built or significantly improved — and what the result was. Qualified candidates will be contacted promptly.

Equal Opportunity Employer | Drug-Free Workplace