Community Manager

San Antonio, TX

Franklin Apartment Management is seeking a Community Manager.

The Community Manager is a property management position responsible for the overall performance of assigned community or communities. Areas of responsibility include: financial management, appearance and resident relations, day‑to‑day operations of the community, and management office and assigned staff. The Community Manager may be responsible for several affordable regulated programs. Regulatory compliance and the ability to understand each program are essential.

Ensures high performance and customer service delivery consistent with the agency's mission, vision, and values.

• Inspects property on a daily basis to ensure all aspects of the property and curb appeal meet standards.
• Renders the community curb appeal in a condition that is enticing to client traffic and exceeds the neighborhood market.
• Inspects aged and/or selected vacancies on a weekly basis to monitor upkeep and ensure make‑ready standards are being met.
• Monitors occupancy and advises Supervisor of any problem areas.
• Oversees and manages the details of apartment turnarounds and contractor work.
• Ensures compliance with existing policy for apartment turnaround times.
• Maintains collections above the minimum standards established by the housing authority or in accordance with the guidance provided by the Housing Director.
• Maintains and updates the Status Board, Ready Board, and On Notice Board, if applicable.
• Reviews all requests for transfer, walks units as required; and ensures a resident history review is completed by management prior to transfer being approved.
• Coordinates, prepares and submits marketing reports as requested by the Supervisor, including weekly traffic reports, weekly occupancy reports, captured percentages and weekly management reports.
• Maintains approved budgets and requests the appropriate approval for all needed budget deviations.
• Inspects apartment upon move out; determine charges (if any) to resident.
• Consults with Supervisor on any repairs or replacements over $500.
• Prepares and submits budget variance reports, executive summaries, budget forecasts and month‑end accounting and rent reports.
• Trains, manages, and counsels onsite staff. Consults with Supervisor regarding special circumstances or issues that should be elevated to a higher authority.
• Analyzes monthly performance and budgeted projections, discusses strategies with assigned Supervisor and communicates to others as needed or requested.
• Communicates through weekly staff meetings the strategy changes for the coming week, short and long term goals for community operation.
• Establish schedules of onsite leasing personnel, service technicians, groundskeepers.
• Ensures proper coverage during office hours. Coordinates and approves PTO requests.
• Conducts annual employee performance reviews; makes recommendations for assigned staff's merit increases, promotions and performance evaluations as necessary.
• Performs other related duties as assigned.

• Leadership: Provides direction to people and/or projects by clearly and effectively setting course of action for the department, staff, and tasks; manages the planning, execution, and achievement of department goals by providing regular communication to staff and stakeholders.
• Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure, and persists despite obstacles and opposition.
• Customer Service: Meets or exceeds expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
• Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys an understanding of, the comments and questions of others; and listens effectively. Demonstrates the ability to…