Military and Veterans Services Specialist & School Certifying Official
Listed on 2026-08-31
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Management
Education Administration, Administrative Management
Military and Veterans Services Specialist & School Certifying Official Please see Special Instructions for more details.
N/A.
Position Information
Position Title
Position Title Military and Veterans Services Specialist & School Certifying Official
UIW Mission
University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.
Position Summary
The Military and Veteran Services Specialist & School Certifying Official serves as a primary point of contact for military-affiliated students at UIW , providing exceptional customer service and administering U.S. Department of Veterans Affairs (VA), Department of Defense (DoD) Tuition Assistance, and other educational benefits. The Military and Veteran Services Specialist & School Certifying Official reports to the Assistant Director of the Military & Veteran Center.
This is an on-main-campus position, not eligible for remote work.
UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents.
Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program ( EAP ), wellness programs, employee discount program, Public Service Loan Forgiveness ( PSLF ) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.
Job Duties
Job Duty Name
Description of Job Duties
- Processes requests for certification under Veterans Affairs, Department of Defense (DoD), and Tuition Assistance educational benefits and posts resources to student accounts in accordance with applicable regulations and institutional procedures.
- Processes a high volume of data from various sources (Banner and Enrollment Manager) and analyzes and anticipates complex issues. Maintains accurate records.
- Serves as a liaison between military-affiliated students and university services, including Financial Assistance, Academic Advising, Business Office, Career Services, Counseling, etc…
- Advises students on processes associated with operations of the Military and Veteran Center office, including but not limited to benefit usage and planning, tuition assistance, and student support services.
- Researches, analyzes, and processes weekly and end-of-term reports accurately and in a timely manner.
- Assists with preparing for internal and external compliance surveys from Texas Veterans Commission and/or the Department of Veterans Affairs.
- Establishes and maintains cooperative and professional working relationships with students, faculty, staff, administrators, and community agencies.
- Supervises and trains VA student workers to provide quality customer service. Assists with counter coverage, answering office phones, registration, graduation, and other office support duties,
- Assists in data collection and assessment for survey recognition and award applications.
- Assists with the planning and execution of outreach events related to veterans’ education benefits, resources, and on-campus support.
- Develops, implements, and manages programs that support veteran students in their academic, personal, and professional development.
- Coordinates events, workshops, and seminars that address the specific needs of veterans and military families.
- Collaborates with local, state, and federal agencies to secure funding, resources, and support for military-affiliated programs.
- Maintains up-to-date knowledge of legislation and policies affecting veterans and military personnel to ensure compliance and advocacy.
- Fosters a supportive and inclusive campus environment for veterans and…
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