Supervisor - Community Managers of HOA Managed Communities; Leadership

Department Team Leader – Client Relations Manager (Property/Community Manager Supervisor)

Do you want to oversee your own team? Do you want to work in a stable, recession‑proof industry? Do you want to have a significant impact at work, make a difference, and grow professionally? Are you an experienced team leader with a proven record of accomplishment in a customer service environment? Have you led a team with ten employees or more, for at least 6 years, and managed a demanding service product with deadlines and legal requirements?

Are you willing to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.?

We are looking for someone with a talent for team development and motivation. We would like you to be competitive and quality‑oriented. Deadlines and accuracy matter to you a great deal. Being the best, providing great customer service, engaging in proactive communication, and technical accuracy are not just words – rather, it is what describes you! These traits, together with a positive attitude, will determine your level of success in this role.

Our Client Relations Manager is an operational team leader over a staff of HOA Community Managers. Community Managers handle the day‑to‑day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration.

Experience in our industry is NOT required. We have a fantastic training program and learning system to assist you in becoming the expert. All we ask for is a leader with a servant attitude who enjoys developing and supporting others. Candidates from hospitality, retail and restaurant can be very successful in our industry, and weekends are free; holidays are celebrated with family and friends.

We would like to see at least 6 years of solid leadership and management experience.

The Client Relations Manager is responsible for providing direction to the Community Managers by guiding and leading the department to deliver a service that meets or exceeds client expectations. The Client Relations Manager will be relentless in providing superior front‑line customer service at every opportunity and foster a supportive department culture that expects nothing less than expertise, diligent problem‑solving, and passion for returning all customer calls and correspondence the same day.

In this role, you will grow professionally in the areas of team leadership and development, presentation skills, negotiation, HR requirements, fiscal management, conflict resolution, planning, and legal requirements. The career growth track from this role is into director and senior‑leadership roles.

• Become the technical expert and specialist on Texas Property Code
• Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery
• Provide staff with ongoing development, training, and coaching
• Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners
• Work closely with the Division Director on the development of the staff, customer portfolio, and direction of the division
• Manage daily activities, including determining specific Community Manager work assignments and reviewing employee activities for completeness, accuracy, and effectiveness
• Frequent customer evening board meetings and site drives to learn the properties we serve
• Be an always‑positive opinion‑maker in the leadership team and believe in the good in people
• This is a full‑time position, more than 40 hours per week with some evening meetings to attend. Office hours are Monday through Friday, 8 a.m. to 5 p.m.

Our vibrant culture is everything to us. We are only looking for professionals interested…