Regional Manager; AHC)

The Regional Manager is a senior leadership position responsible for the strategic oversight and operational excellence of a designated portfolio of affordable housing communities. Under the direction of the Director, this role involves planning, organizing, and directing property management and maintenance programs. The Regional Manager ensures fiscal health through rigorous budget monitoring, optimizes occupancy and rent collections, maintains regulatory compliance, and fosters high levels of resident satisfaction.

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.
This position requires a consistent presence in the work environment and regular attendance. Employees are expected to adapt to emergency situations and fulfill other duties as assigned to maintain the safety and service of our residents and employees.

• Financial Oversight & NOI:
  Prepares and analyzes reports detailing Net Operating Income (NOI), maintenance budgets, and long-term capital plans. Monitors monthly performance against budget projections and adjusts operating strategies to meet financial goals.
• Occupancy:
  Ensures occupancy levels for all sites meet or exceed budget.
• Marketing:
  Stays abreast of market conditions to develop and implement effective marketing strategies.
• Rent & Rent Collections:
  Maximizes rental income and collection fees while actively monitoring rent variations and aging reports to ensure timely collections and revenue stability in accordance with approved budgets.
• Maintenance & Capital Projects:
  Coordinates with the Maintenance Superintendent to ensure the timely processing of work orders. Reviews capital replacement plans to ensure they align with Physical Needs Assessments (PNA) and approves workmanship for major contract repairs (plumbing, electrical, etc.).
• Physical Inspections:
  Conducts regular scheduled and unscheduled site visits to ensure the marketability, curb appeal, and safety of both interior and exterior community spaces.
• Expenditure Control:
  Maintains strict control over on-site spending, including the review and approval of purchase requisitions exceeding $500.

• Talent Management:
  Analyzes personnel needs across the portfolio. Ensures staff documentation and performance plans are managed in a timely manner alongside Human Resources.
• Compliance & Policy:
  Directs compliance teams to ensure adherence to affordable housing program regulations. Addresses non-compliance through coaching, mentoring, and accountability measures for Property/Community Managers.
• Staff Development:
  Promotes continuing education through seminars and training programs. Coaches field staff on Standard Operating Procedures (SOPs).
• Resident Relations:
  Handles escalated resident concerns, reviews responses to resident surveys, and evaluates requests for policy exceptions.
• Strategic Planning:
  Works with financial analysts to prepare annual budgets and contributes to the development of five-year portfolio plans.
• Operational Integrity:
  Ensures all properties operate ethically and responsibly, including the oversight of generative AI tool usage among staff and participation in emergency response guidelines as needed.
• Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees.
• Participate in Trauma Informed Care (TIC)…