VP, Professional Services

We’re looking for a

Vice President, Professional Services
- United States

This role is
Remote, United States

This role is Remote, United States, with a preference for candidates located on the West Coast or within 50 miles of a Cornerstone office

The mission

Cornerstone Services plays a critical role in helping customers realize value faster, and we are entering an exciting next phase in how we sell, deliver, and scale Services globally.

The Vice President, Professional Services will lead Cornerstone’s global Services organization across Services Sales and Services Delivery
. We are looking for a true builder and operator: someone who has successfully scaled a global Services organization, knows what strong operating fundamentals look like, and is energized by the opportunity to build what comes next rather than simply run an established model.

This leader will balance two mandates at once: strengthen the operating foundation required to perform consistently at global scale while transforming Services around faster time-to-value, better customer outcomes, partner scale, and AI-enabled delivery. They will connect regional teams around one global strategy while partnering deeply across Sales, Partners, Product, and the broader Customer Organization to shape the full customer journey.

This is an opportunity to lead a global business through a meaningful inflection point and help define what a modern, AI-enabled Services organization should look like.

Set the global strategy and operating model across Services Sales and Delivery, creating the structure, rhythms, metrics, and accountability required to operate as one business across regions.

Bring together diverse regional perspectives while creating clarity on global priorities, decision rights, performance expectations, and ways of working. Build the fundamentals needed to scale while preserving the local market understanding required to serve customers effectively around the world.

Own Services performance across revenue, margin, utilization, capacity, delivery quality, customer experience, and time-to-value.

Make faster time-to-value and stronger customer outcomes central to how Services operates and measures success.

Build a delivery model that is simpler, more predictable, and easier for customers to navigate, reducing unnecessary complexity from sales through implementation and value realization.

Partner closely with Sales, Customer Success, Product, Solutions, Support, and other Customer Organization leaders to improve the end-to-end customer journey, strengthen commitments made during the sales cycle, and resolve the cross-functional barriers that slow customer value.

Build the right delivery ecosystem across Cornerstone teams, Global Delivery Centers, and strategic Services partners.

Define where Cornerstone should lead directly, where partners provide the best path to scale, and how teams work together to deliver a consistent customer experience. Strengthen partner readiness, governance, quality, and accountability as partner-led delivery grows.

Bring strong global operating judgment, including experience navigating different regional business environments, workforce models, employment considerations, cultures, and regulatory requirements.

Set a bold, practical vision for how AI changes the Services business, from how work is sold and scoped to how it is delivered, staffed, measured, and monetized.

Move beyond experimentation to demonstrate measurable results from AI through increased consultant leverage, faster implementations,…