Director - Business Services

Work for GOOD at Goodwill Do you want to make a difference in your community while earning a paycheck?

Would you like to help your community and environment every day that you come to work?

Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Discover Purpose. Apply today .POSITION SUMMARY For over 40 years, Goodwill Industries of San Antonio Business Services has grown into a profitable business that achieves high social impact for our community. We operate multiple business lines that offer effective document management, facility maintenance, call center and other customer solutions to federal and state government, local municipalities, and the private sector. Through those operations, we employ over 700 team members, many of whom have a documented disability or other challenges to employment.

The Director of Business Services is responsible for the overall operation, growth, and profitability of assigned business lines. As such, he/she helps define the vision and goals, establishes strategic plans and related budgets, implements policies and procedures, and directly manages associated resources (financial, people, equipment, etc.) to build strong businesses and contracts and advance the Goodwill mission to help change lives through the power of work.
* Salary negotiable based on experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES Lead the development of new products and services including understanding customer requirements, developing product and/or services features, defining value proposition, and setting prices, and informing go-to-market strategies

Establish strategic plans and related budgets to achieve agency growth goals

Participate in the formulation of Marketing and Sales strategies and plans to ensure Business Development goals are met Oversee the day-to-day operations, by providing supervision, guidance, and oversight to Project Managers and their teams

Set operational objectives, plans, control systems, and be accountable for P&L results

Work with Project Managers to ensure performance on federal contracts and commercial services meet or exceed customer requirements

Negotiate new contracts and opportunities and prepare contract modifications to existing contracts as necessary

Prepare and/or evaluate new costing proposals on all statements of work received. Process complex contracting packages, determining manpower, costs, supplies, durations, time studies, and capital expenditure purchases.

Protect the Agency’s assets and resources by controlling costs and generating revenue

Discuss status of work in progress, personnel and equipment requirements, projected work…