Interior Projects Operations Manager

Interior Projects Operations Manager Job Description

• Manage Materials and Equipment ordering processes for Remodel Department
• Manage Field Superintendent and project scheduling
• Manage Designer(s) and work with sales and RME-G for reviews
• Manage Shop inventory, material purchasing, and van stock programs
• Oversee and manage budgets for each project
• Demonstrate management and leadership abilities, including training, coaching, and mentoring field personnel
• Manage timecards and vacation schedules for assigned staff members
• Interact effectively with customers
• Set and manage productivity and performance expectations for field personnel
• Ensure that work outside scope is identified for change orders
• Provide all appropriate field documentation to close out projects
• Provide schedule for installers and track hours assigned to projects
• Lead regular staff meetings, providing updates to the Department Manager as needed
• Provide accurate project status updates to the Department Manager
• Conduct regular job site safety audits, maintain weekly Toolbox Talks, and comply with all company safety practices
• Conduct performance reviews and assessments on Operations staff
• Interview field personnel
• Participate in corporate meetings, managers meetings, remodel department meetings, and company events
• Other duties as assigned

• Schedule field technicians
• Attend contractor meetings
• Issue purchase orders for material and equipment rentals

• Believe in, live, and support our Mission Statement, Core Values and Business Plan daily
• Safety first
• Start each meeting with a safety topic
• Complete monthly jobsite visits and observations
• Hold team accountable for all safety initiatives
• Promote safe driving of company vehicles and personal vehicles (with car allowance) – self and team
• Communicate effectively and professionally with internal and external customers
• Understand and follow HR and safety initiatives and processes
• Conduct weekly meetings with team – superintendents, administration, sales, design, etc.
• Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.
• Determine jobs to be billed; know projections for the month for construction/remodel; ensure daily and weekly billing for service and inspections
• Confirm required payment terms on open jobs
• Timely review and sign‑off on reports
• Active, inactive, greater than 50% profitability
• Liens and notices
• Track and ensure profitability of department
• Oversee change order management
• Promote and track department growth – stretch goal of 20% per year (remodel, service, and inspections); department goals discussed annually
• Support and ensure team adherence to all company SOPs – job setup, contracts, change orders, purchase orders, accounting processes, subcontractors, etc.
• Ensure jobs are set up in the correct department – e.g., SC, SR, SS, SD, SI, etc.
• Ensure inventory control measures are in place for department
• Ensure multiple bids for material purchasing optimization
• Manage subcontractors and review/approve all subcontractor invoices before payment
• Review budget versus actual job costing details and review findings with department for improvement opportunities
• Maximize labor production and efficiency while maintaining quality standards
• Overhead review – semi‑annual meetings with leadership
• Maintain quality control in all aspects of the department
• Ensure customer satisfaction and respond to customer satisfaction survey feedback improvement opportunities
• Reduce turnover and increase retention within department
• Training
• Input and development of training requirements
• Commitment to training at all levels for all team members
• Be an expert on every aspect of your business/department
• Reports – sales, active/inactive, WIP, liens and notices, unapproved change…