Director of Social​/Community Engagement

JOB SUMMARY:

The Director, Social and Community Engagement is an ambassador of the Agency mission and for the service delivery framework aligned with the Social Determinants of Health through a trauma informed lens. The Director, Social and Community Engagement is responsible for the administration and management of the assigned program area(s), and is the key leadership liaison with direct service staff, stakeholders, and agency’s senior leadership team.

The Director, Social and Community Engagement is responsible for delivery of all contracts and corresponding deliverables in the assigned area or areas of responsibility. The Director, Social and Community Engagement is also responsible for overall oversight and monitoring of day-to-day operations, and providing leadership and mentoring of staff to ensure the on-going relevancy of services and that service recipients receive culturally-relevant services that are customer service friendly, based on successful practices, efficiently delivered with measurable outcomes and operations are aligned with the Agency’s Balanced Scorecard.

The Director, Social and Community Engagement is an ambassador of the Agency mission and for the service delivery framework aligned with the Social Determinants of Health through a trauma informed lens. The Director, Social and Community Engagement is responsible for the administration and management of the assigned program area(s), and is the key leadership liaison with direct service staff, stakeholders, and agency’s senior leadership team.

The Director, Social and Community Engagement is responsible for delivery of all contracts and corresponding deliverables in the assigned area or areas of responsibility. The Director, Social and Community Engagement is also responsible for overall oversight and monitoring of day-to-day operations, and providing leadership and mentoring of staff to ensure the on-going relevancy of services and that service recipients receive culturally-relevant services that are customer service friendly, based on successful practices, efficiently delivered with measurable outcomes and operations are aligned with the Agency’s Balanced Scorecard.

• Understand the mission, vision, and values of the agency, and the ability to communicate such with staff, students and stakeholders and ensure that clients have access, as needed, to all five pillars of the social determinants of health with a trauma informed lens through Agency services and/or community partners.
• Participate in the Agency Strategic Planning process and provide leadership for the successful achievement of the the Balanced Scorecard goals, objectives and metrics and the corresponding staff performance metrics.
• Support the Agency’s talent management efforts by evolving Agency leadership and bench strength and assisting with implementation of the Agency career pathing opportunities.
• Establish program goals and objectives, and monitor such on a monthly basis relative to the achievement of weekly/monthly/quarterly benchmarks related to contract budget, program goals and objectives; take appropriate action, when indicated, to ensure uninterrupted compliance with agency and stakeholder requirements.
• Provide oversight of the supervision to hire and direct assigned staff to facilitate effective and responsive services to clients, contractors, agency collaborators and community stakeholders. Duties include on-going supervision, personnel reviews and evaluations, recommending agency-funded professional development activities, and approving staff time sheets and mileage/travel reports.
• Monitor all services and activities carried out in the name of the agency to ensure they are client-centered, culturally competent, and in…