Program Manager

Who We Are

Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training, and medical staffing. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage.

You are an experienced Program Manager and people leader with a strong background in healthcare claims, medical billing, insurance recovery, legal support, or case management operations. You are organized, accountable, and comfortable balancing personnel management, workforce scheduling, operational workflows, quality control, contract reporting, security compliance, and customer communication.

You understand the federal contracting environment, and a hands on leader who can manage a large hybrid workforce, resolve staffing challenges, and ensure the team consistently meets contractual, quality, and performance requirements.

You will lead Lawelawe Training Services’ delivery of Medical Claims Examiner Support Services. You will oversee a large team responsible for supporting medical claims, healthcare cost recovery, and related administrative activities.

You will ensure contract personnel are properly staffed, trained, equipped, and positioned to provide accurate, timely, secure, and compliant support. Your leadership will directly contribute to successful contract performance, operational continuity, workforce accountability, and responsible stewardship of government resources.

• Serve as primary point of contact for the Contracting Officer’s Representative and other designated government stakeholders.
• Manage overall contract performance, staffing, scheduling, deliverables, reporting, quality, and customer communication.
• Provide direct supervision and daily leadership to contractor personnel assigned to the program.
• Plan, assign, and monitor daily claims-support activities, workload distribution, productivity, and operational priorities.
• Develop and manage hybrid work schedules based on contract requirements, operational needs, and available government workspace.
• Ensure sufficient qualified personnel are available to meet contractual staffing, labor-hour, productivity, and service requirements.
• Manage employee leave, absences, performance concerns, vacancies, and replacement actions to maintain operational continuity.
• Coordinate recruiting, onboarding, training, credentialing, and workforce-transition activities.
• Develop, implement, monitor, and enforce the contract Quality Control Plan.
• Review work products and deliverables for accuracy, completeness, timeliness, and contractual compliance.
• Identify performance concerns, implement corrective actions, and monitor results.
• Track staffing, recruiting, training, productivity, quality, security, financial-recovery, and contract-performance metrics.
• Prepare and submit required monthly status reports, staffing rosters, training records, productivity reports, financial-recovery reports, and other contract deliverables.
• Maintain accountability for government-furnished laptops, equipment, credentials, peripherals, and other assigned property.
• Coordinate government onboarding, background investigations, credentialing, system-access requests, and mandatory training.
• Monitor credential expiration dates, required training, and employee system-access requirements.
• Ensure compliance with HIPAA, the Privacy Act, and applicable requirements for safeguarding Personally Identifiable Information, Protected Health…