Director of Operations - Critical Infrastructure

This person will communicate and operate in line with organizational goals and values, as well as departmental objectives.

• Define, implement, and oversee operational strategies that align with corporate growth objectives.
• Drive the adoption and optimization of enterprise project management and ERP tools to enhance efficiency, accuracy, and decision-making.
• Establish operational KPIs and ensure project delivery meets or exceeds quality, schedule, and budget targets.
• Conduct risk assessments and enforce compliance with all safety, regulatory, and contractual requirements.

• Lead budgeting, forecasting, and profitability analysis for the operations division.
• Review and approve all major project budgets and change orders.
• Implement process improvements for financial reporting, tax compliance, and cost control.
• Partner with accounting and executive leadership to develop accurate, actionable financial dashboards.

• Build and lead a high-performance operations team, providing mentorship, professional development, and clear performance metrics.
• Oversee workforce planning, recruitment, and succession strategy to meet current and future business needs.
• Assign and align project managers and technical resources to maximize efficiency and client outcomes.

• Serve as the senior point of contact for strategic client accounts, ensuring alignment between client objectives and project execution.
• Foster partnerships with subcontractors, consultants, and technology providers to maintain competitive pricing and technical innovation.
• Oversee preconstruction activities, contract negotiations, and vendor agreements.

• Evaluate and adopt emerging technologies, tools, and delivery methods to improve operational performance.
• Collaborate with business development teams to expand the market presence and service offerings in mission-critical sectors.

Performs Other Related Duties as Assigned

• Deep knowledge of managing large-scale, high-value projects in critical infrastructure sectors, including hyperscale data centers, utilities, and advanced manufacturing.
• Expert knowledge of BAS, EPMS, ICT systems, and integrated building technology solutions.
• Skilled in contract negotiation, risk management, and aligning agreements with organizational goals.
• Skilled in MS Project, Procore, ERP platforms, and Microsoft Office Suite for project planning and execution.
• Skilled in effective strategic planning, business growth, and operational efficiency initiatives.
• Exceptional ability to lead cross-functional teams, mentor talent, and drive organizational performance.
• Ability to build and sustain executive-level client and partner relationships.
• Ability to solve complex technical, contractual, and financial challenges while delivering high-value outcomes.
• Ability to leverage AI and emerging technologies to streamline workflows, optimize operational processes, and contribute to company-wide innovation
• Ability to work successfully in a remote environment through effective communication and organizational skills, self-motivation, proactiveness and resourcefulness in a distraction free workspace
• Ability to identify and analyze complex problems, evaluate alternatives and implement effective solutions
• Ability to analyze and prepare documents, reports and correspondence
• Ability to communicate effectively in both oral and written form (technical and non-technical information)
• Ability to communicate effectively directly with clients…