Manager Collections Recovery

Pen Fed is hiring a Manager Collections Recovery to work onsite at our San Antonio, Texas Service Center. The primary purpose of this role will be to drive the strategy of the unit and ensure corporate strategic initiatives are supported, and that processes are aligned with division targets in an efficient and effective manner. The role will also provide oversight and management of entire consumer charge-off portfolio including debt sales, 3rd party assignment of charged off loans and in-house charge-off recovery activity.

The incumbent will oversee the day-to-day operational process of the recovery unit within Collections.

Equivalent combination of education and experience is considered.

• Bachelor’s Degree in related field required.
• Minimum of eight (8) years’ experience in collections with a focus on asset recovery and pipeline management required.
• Minimum of three (3) years’ supervisor / management experience required.
• Requires experience in managing multiple teams/functions and building relationships with people at a variety of levels.
• Knowledge of the roles, skills and technical knowledge required to achieve goals within the relevant technical discipline.
• Strong leadership capability includes interpersonal skills, mentoring, coaching, collaborating, and team building.
• Strong written and verbal communication skills.
• Effective time management, problem solving and multi-tasking skills.
• Effective presentation skills with experience delivering data to various management levels.
• Strong knowledge of technologies, analytics, methodologies, and practices in the relevant discipline.
• Experience with A.I. tools preferred.

This position will supervise employees.

Collection Association Certification preferred.

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Ability to travel to various worksites and be on call is required.

Pay Transparency The anticipated starting hourly range for this role is $69,000.00 - $This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.

This position is eligible for an individual performance based annual bonus.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

• Manage and develop a team consisting of recovery specialist, recovery analyst and team lead ensuring all internal standards are met in a compliant manner in accordance with applicable federal/state regulations, guidance, and established standard levels of service.
• Implement performance management through developed score card system and team KPI’s providing coaching and feedback on at least a monthly basis.
• Oversee the assigned tasks and unit employees to include recruitment, scheduling, capacity, task completion, performance evaluations, KPI’s/Goals, and provide guidance on recovery related issues acting as a SME expert for the work of your unit.
• Identifies training and cross training opportunities for recovery collections staff as appropriate and implement training/development plans to alleviate single point of failure.
• Determine and implement succession plans as appropriate.
• Apply QC methods to ensure records all recovery activity in the appropriate collection systems, documenting the status of defaulted loans and follow up continually for pertinent documentation as required.
• Drive success of recovery unit and assigned personnel by…