General Manager Job San Antonio area,Texas USA,Management

Position: 8049 - General Manager

Job Category Retail
Employee Type Full Time Non-Exempt

Description

General Manager

About Our Company Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization.

We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids have built partnerships and collaborations with iconic global brands, creating a community where fans, fashion, and culture collide.

Position Summary As a Lids General Manager, you are accountable for achieving company objectives in profit and loss control, sales performance, customer satisfaction, and loss prevention. You oversee daily store operations while upholding Lids Mission, Vision & Values, lead customer interaction on the sales floor, and grow the capability of your team through ongoing coaching and development.

Principal Duties and Responsibilities

Essential Duties & Responsibilities
DRIVE sales by delivering and modeling exceptional customer service.
Develop store schedules and monitor payroll daily to stay within budget.
Train store personnel on standard operating procedures and applicable state and federal laws.
Communicate consistently to ensure understanding of and compliance with company directives.
Liaise between the District Sales Manager and the store team.
Maximize results -- grow sales, minimize asset loss, and meet budget requirements.
Model, support, and adhere to company policies, procedures, and guidelines.
Communicate effectively with employees at all levels of the company.
Work a flexible schedule as business needs dictate and maintain excellent attendance.
Other duties as assigned.

Additional Principal Duties and Responsibilities

Supervisory Responsibilities
Carry out managerial responsibilities in accordance with Lids policies, procedures, and applicable laws.
Supervise store employees through planning, assigning, and directing overall functions.
Appraise performance - recognize strengths and assist with formal evaluations.
Recruit, select, develop, and train store personnel on proper operations and procedures.
Administer progressive discipline including verbal and written warnings.
Direct compliance with policies for safekeeping of inventory, funds, and property.
Address complaints and problem-solve with assistance from the DSM and/or RD when appropriate.

Job Required Knowledge and Skills

Four-year degree in business or a related field and one year of relevant experience; or two-year degree in a related field and at least two years of relevant experience; or three years of relevant experience.
Exceptional customer service and interpersonal communication skills.
Proven managerial skills.
Proven ability to perform independently with minimal supervision.

Physical and Travel Requirements

Work a flexible schedule as business needs dictate and maintain excellent attendance.