Director of Engineering

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

• Develops and maintains a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
• Maintains a comprehensive library of Manuals and Parts Lists for all operational equipment, as well as a complete set of up to date drawings for all areas and systems.
• Implement a comprehensive series of Emergency Procedures covering emergency situations in the event of Fire, natural events, elevator malfunction, building evacuation and similar occurrences.
• Responsible for the smooth function of the Division’s administration and the timely maintenance of an efficient filing system which provides complete and supported records of Repairs, Maintenance and Energy Management for the hotel in accordance with policies and procedures
• Attends regular departmental communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
• Responsible for preparing the annual Engineering Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.
• Prepares and regularly updates POMEC Departmental Budget, in close cooperation with the General Manager and Director of Finance ensuring targets are met and costs are effectively controlled.
• Assists the General Manager in the preparation of Capital Expenditure Plans
• Recommends, coordinates, and supervises Special Projects and Capital improvements approved by Hyatt management and/or owner(s) as directed.
• Reviews engineering log(s) and evaluates operating efficiency of equipment and related components.
• Controls and monitors utility consumption, proactively recommending actions to be taken to minimise waste, limit costs and improve levels of productivity.
• Responsible for ensuring that all Corporate, Regional, hotel and governmental reports are compiled accurately and submitted in a timely manner.
• Ensure that the Engineering activities are aligned with the Engineering Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
• Implement a comprehensive series of Emergency Procedures covering emergency situations in the event of Fire, natural events, elevator malfunction, building evacuation and similar occurrences.
• Responsible for preparing the annual Engineering Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.
• Prepares and regularly updates POMEC Departmental Budget, in close cooperation with the General Manager and Director of Finance ensuring targets are met and costs are effectively controlled.
• Assists the General Manager in the preparation of Capital Expenditure Plans.

• Ensure that all colleagues deliver the brand promise and provide exceptional guest service at all times.
• Spend time in public areas observing associate-guest interaction, working through Heads of Department to coach associates in guest service skills as necessary.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Drive customer satisfaction scores through key drivers of the Hotel through teams, coach and reward colleagues for us to achieve our set target.
• Implementation of effective budget controls.
• Checks for energy and engineering materials wastage and ensure optimum use of both in the operation.
• Proactively manages costs based on key performance indicators…