Senior Manager, Accounting Team Lead

ROLE

PURPOSE:

Ensure high-quality, consistent client delivery across an assigned team by enabling, coaching, and coordinating Client Leads and staff. The Team Lead is accountable for team effectiveness — not just individual client outcomes. This is a leadership role that requires the ability to develop people, manage execution quality at scale, and maintain Graphite’s delivery standards across a full book of client engagements.

Team Leads also carry formal people management responsibilities including performance reviews, career coaching, and development planning.

This is a fully remote leadership role within a client-facing professional services organization. You lead a team within a diverse and distributed workforce. Your standards, communication, and judgment define what your team delivers. The following qualities are essential.

• Leadership Without Proximity: You set clear expectations, provide consistent coaching, and hold your team accountable — entirely through remote communication and structured operating rhythms. Your presence is felt through the quality of what your team produces.
• Client Credibility: You maintain the technical depth and professional presence to engage senior client contacts directly when needed. Your team’s standards reflect yours and you invest in both.
• Responsiveness at Scale: You model the responsiveness you expect from your team. Delayed decisions and slow escalations create client risk. You move fast, communicate clearly, and resolve things.
• Coaching Over Fixing: Your job is to make Client Leads better — not to do their work for them. When something goes wrong, your first instinct is to coach, not do.
• Accountability for Team Outcomes: You own what your team delivers. You do not deflect to process, capacity, or individual performance. You identify problems early and solve them.
• Professional Standards Enforcement: You hold Client Leads and Associates to a high bar for written communication, client interaction, and deliverable quality. This is not optional in a remote, client-facing environment.

• Coach Client Leads on solution design, client management, delivery approach, and professional judgment
• Review client engagement approaches for technical risk, complexity, or inconsistency with firm standards — and redirect when necessary
• Serve as the first escalation point for delivery challenges, client issues, and team capacity problems
• Ensure all work produced by the team meets Graphite’s quality standards before it reaches clients

• Conduct formal performance reviews and ongoing career development conversations with direct reports
• Identify capability gaps within the team and address them through coaching, training, or other resources
• Build a team environment where Client Leads operate with confidence and accountability, not dependency

• Balance workload across Client Leads and adjust resourcing to manage close peaks, client demands, and coverage risks
• Drive execution consistency across clients without creating bureaucratic overhead
• Ensure no client engagement is dependent on a single person — cross‑training and documentation are standing expectations

• Maintain a purposefully limited personal client book using direct client execution to stay technically current, model the standards you set for your team, and remain credible as a coach and escalation resource

• Partner cross-functionally across service lines and teams to translate firm‑wide standards into practical, client‑ready execution within your team
• Surface recurring delivery issues, client patterns, and improvement opportunities to the…