Program Director, Enterprise Transformation

As a Program Director within Code and Theory’s Enterprise Experience Transformation (EXT) practice, you will be responsible for the delivery of a portfolio of co-developed, productized solutions—built by Code and Theory in collaboration with a major enterprise platform partner and designed to be taken to market and co-sold. You will oversee delivery across the full program (not tied to a single client account), coaching and mentoring a matrixed team of program/project managers and producers while partnering closely with strategy, creative, technology, and commercial leaders.

A great Program Director is both strategic and hands‑on: you establish best practices, optimize workflows, build scalable processes, and maintain a clear pulse on program health across multiple work streams. You’re a strong leader who empowers delivery teams at every level, fosters cross‑discipline collaboration, and creates the operational clarity required to build, package, and operationalize solutions that can be repeatedly delivered. Ultimately, you balance ambition with fiscal responsibility—ensuring Code and Theory ships high‑quality work efficiently and profitably, while supporting growth through scalable offerings.

• Own end‑to‑end program delivery across co‑developed solution initiatives, building agility, rigor, and precision into execution
• Operationalize productized solutions: partner with cross‑functional leads to translate concepts into repeatable offerings (clear inputs/outputs, delivery approach, packaging), while keeping room for evolution
• Manage multiple concurrent timelines and complex dependencies across disciplines, work streams, and stakeholders - driving crisp plans, decision points, and escalation paths.
• Own day‑to‑day stakeholder alignment and expectation management: even when paired with a client engagement lead, you will directly manage delivery expectations, tradeoffs, and timeline realities with client and partner stakeholders
• Establish operating rhythms and governance across work streams: intake, prioritization, approval paths, milestone plans, dependency management, and release readiness
• Drive transparency and accountability through executive‑ready reporting (progress, burn vs. budget, forecast, risks, gaps, blockers) and action‑oriented remediation plans
• Own scoping and financial performance: estimation, resourcing plans, burn management, forecasting, and change management to protect outcomes and margins
• Partner with go‑to‑market stakeholders to ensure delivery is aligned to commercialization needs (readiness, enablement inputs, implementation considerations) and the expectations of a large enterprise sales organization
• Collaborate with enterprise marketing technology stakeholders to ensure offerings are practical for real‑world adoption within complex martech ecosystems
• Lead and develop a matrixed team of PMs/producers, providing coaching, prioritization support, escalation management, and coverage planning
• Collaborate with technical/platform stakeholders; familiarity with the Adobe ecosystem (e.g., AEM, Workfront, Adobe Experience Cloud) is a strong plus

• 10+ years of program/project delivery leadership experience in a creative/digital agency, consultancy, or professional services environment
• A proven track record delivering complex, cross‑functional programs across scope, schedule, budget, risk, and quality
• Demonstrated strength managing multiple work streams with significant dependencies - with the ability to maintain momentum, resolve constraints, and keep stakeholders aligned
• Strong client management and communication skills: ability to set expectations, negotiate tradeoffs, and calmly lead through ambiguity while protecting delivery outcomes
• Experience operating in…