Overnight Customer Support Manager — Team Lead + Equity
Listed on 2026-09-30
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Management
Client Relationship Management
Empower is seeking an overnight Customer Support Manager in the United States to lead a remote team of 4–6 agents reporting to the VP of Customer Experience. The shift is 12 AM–8 AM EST with weekend coverage, and training hours will follow during standard business hours.
You will mentor the team, set clear performance expectations, refine escalation protocols, recruit and onboard new members, and drive QA to ensure timely, accurate support for drivers and riders alike.
We are currently recruiting a Overnight Customer Support Manager — 24/7 Team Lead + Equity for our team in United States.
The advertised compensation is 70.000 - 90.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Overnight Customer Support Manager — 24/7 Team Lead + Equity role in the description above.
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