Senior Account Manager; Influencer Marketing

About the role

• We’re looking for a Sr. Account Manager to run our most complex, high-budget, high-touch accounts — fewer accounts that demand a higher level of service. At this level, the buck stops with you on nearly everything day-to-day; manager involvement is mostly strategic alignment.
• This is also a mentorship role: you’ll coach Account Managers and junior teammates on campaign execution and advanced AI strategies, and your processes will often set the standard in our Business Operating System. You operate independently, anticipate fires before they start, and think like a client partner — spotting optimization and growth opportunities, not just executing scope.

• Own end-to-end delivery of high-budget, intricately structured campaigns with minimal guidance
• Manage unusually demanding clients with special processes that require customized approaches
• Lead elaborate problem-solving calls: navigate influencer issues creatively, guide conversations, handle senior client stakeholders — escalating only major, high-risk challenges
• Push back on client requests respectfully in real time with alternatives, or take it offline and present the recommendation directly back to the client
• Flag scope creep directly to clients with manager alignment

• Lead end-to-end delivery of multi-platform influencer campaigns: outreach, negotiation (with rate approvals), contracting, briefing, content review, and reporting
• Own creation and daily tracking of workback schedules, client facing influencer trackers and internal budget tracking ensuring the client is up to date on status at all times
• Manage complex partnerships including mega and celebrity level talent ensuring best in class content output
• Evaluate contract redlines thoroughly and recommend a path (confirming with your manager before accepting)
• Anticipate issues before they elevate and implement long-term, preventive solutions
• Build reports that tell a story: paint the picture, connect performance to strategy, surface the upsell — and run reporting calls start to finish with the client leaving supported and happy
• Spot mid-campaign optimization opportunities and implement them, thinking like a client partner
• Proactively identify ROI risk on high-budget influencer investments and negotiate to protect budget

• Coach Associate & Junior Account Managers on execution, problem-solving, and advanced AI strategies
• Contribute best-in-class processes
• Actively seek out industry changes, share findings with the wider team, and drive implementation into our processes
• Model the standard: proactive planning, pristine organization, and a single source of truth

• Proactively build agenda slides and share them with clients ahead of meetings
• Think beyond AM work — pull in paid, creative, and performance updates without being prompted
• Build genuine client relationships: comfortable with rapport-building and working toward direct, one-on-one client trust

• Work directly with Paid Media, Market Insights, Creative, and Client Partner teams to ensure seamless cross-functional collaboration and timely execution.
• Proactively manage timelines, dependencies, and deliverables across teams to keep programs on track, ensure we are meeting or exceeding the goals outlined in the SOW, and consistently communicate the latest client, influencer, and campaign updates to all relevant stakeholders.

• Your manager is hands-off on day-to-day: you escape only kick-off strategy, reporting strategy, and genuinely nuanced fires
• Your proposed solutions are on target roughly 80% of the time
• Deliverables are 90%+ error-free and briefs clear in one round of feedback
• Associate…