Client Partner - Retail - Texas

Location:

Texas
- Austin, Dallas or San Antonio with flexibility to travel between all three locations

As a Client Partner for Retail
, you will make an impact by driving profitable growth and leading executive-level relationships within key accounts in our Consumer Goods and Retail vertical, with accountability for revenue, operating margin, customer satisfaction, and team development. You will be a valued member of the Retail and Consumer Goods Business Unit team and work collaboratively with delivery, operations, finance, service line, innovation and alliance partners, and clients.

Drive profitable growth across regional accounts while owning each account’s current health and long-term potential

• Build and sustain CxO and CxO-1 level relationships, meeting regularly with customer decision makers and influencers, and shaping the thought leadership agenda.
• Collaborate across service lines, innovation teams and business teams to formulate and execute the account business plan, and actively drive the Digital, Transformation and innovation agenda for the portfolio.
• Review account performance metrics with delivery, operations and finance teams and represent the account in senior management reviews.
• Own execution and customer satisfaction across all revenue portfolios within the accounts and identify and forge partnerships and alliances to grow the account.
• Consistently demonstrate the Cognizant Way to Lead through strategic agility, client value creation, AI-led innovation, disciplined execution, collaborative ecosystem building and amplifying human potential through a culture of growth, inclusion and effective human-AI collaboration.

At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3-4 days a week in a client or Cognizant office in Dallas, TX with flexibility to travel to all 3 locations:
Dallas, Austin and San Antonio. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

• Minimum 15 years of experience in a client-facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
• Experience managing client P&L of $50+ million, including reporting and metric assessment, with strong experience of the global service delivery model.
• In-depth understanding of the Retail/Consumer Goods business domain, with thought leadership on technology, services and business trends and their impact on outcomes for these companies.
• Demonstrated recent experience leading or driving AI-enabled business transformations, including the implementation and adoption of AI-driven solutions that deliver measurable improvements in operational efficiency, decision-making, customer experience, or business outcomes. Candidates should be able to provide examples of AI initiatives executed within the past 2-3 years and the impact achieved.
• Proven record of building and maintaining long-term relationships at senior (CXO and CXO-1) levels, with the presence and gravitas to present persuasively to C-level executives and senior business and technology leaders.
• Experience in digital services/solutions, combined with strong leadership skills and demonstrated capability as a thought leader; minimum BS degree.
• Demonstrated ability to lead with strategic vision, client-centric thinking, innovation, disciplined execution, collaboration and a commitment to developing people in line with the Cognizant Way to Lead.
• Proven track record of building trust, demonstrating ownership, exercising sound judgment and fostering an inclusive culture that supports growth and associate success.

• MS or MBA degree.
• A strong performance track record managing diverse portfolios, ranging from sales and new sales to programs and existing annuity business.
• Detail orientation and the ability to manage and maintain all facets of complex assignments, with the flexibility to work across diverse corporate environments, industries and technical and non-technical audiences.
• Ability to navigate a large,…