Outbound Call Center Team Lead
Job in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-10-02
Listing for:
Best Service Team
Full Time
position Listed on 2026-10-02
Job specializations:
-
Management
Job Description & How to Apply Below
We are looking for an experienced and performance-driven Team Lead to lead our IT, DE and TR sales team - our most strategically important markets. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management.
You will lead a team of up to 12 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities.
Responsibilities- Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit
- Monitor daily performance dashboards, identify trends, and implement corrective actions quickly
- Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching
- Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations
- Set clear sales targets and ensure consistent accountability across the team
- Analyze team performance and provide clear reporting and insights to management
- Foster a culture of ownership, transparency, high performance, and continuous improvement
- Ensure compliance with internal processes, quality standards, and company policies
- 2+ years of experience leading sales or call center teams of 10+ people
- Fluent English is required. Proficiency in Turkish, Italian, and/or German will be considered a strong advantage.
- Strong analytical skills and confidence working with KPIs, dashboards, and performance metrics
- Proven ability to coach, motivate, and develop high-performing sales teams
- Excellent communication, leadership, and organizational skills
- Ability to thrive in a fast-paced, performance-driven environment
- Experience in iGaming, sales, or customer retention is a strong advantage
- Competitive salary with performance-based bonuses
- 100% fully remote (if Belgrade hire then hybrid)
- Full onboarding and ongoing leadership development
- International, supportive, and high-performance working environment
- Clear opportunities for career growth within the business
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