Scientific Support Manager, Customer Experience
Listed on 2026-10-02
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Management
MSD in the United States is seeking a Manager I, Scientific Support to direct internal scientific support activities, improve the MSD customer experience, and develop metrics for support performance. The incumbent will lead the Scientific Support team to a standard that ensures the quality of support received.
The role requires managing on-call and after-hours rotations, implementing procedures for excellent service, and collaborating with sales to coordinate cross-team interactions across MSD
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