Escalation Management Leader – Strategic CX & Ops
Listed on 2026-10-02
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Management
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IT/Tech
Twilio is seeking a visionary Senior Manager of Escalation Management for our North American Global Escalation Management team. You will drive systemic change to transform customer experience at scale, mentoring a team to shift from tactical troubleshooting to proactive risk assessment and executive-level reporting.
You will act as a structural engineer for the department, partnering with product and customer experience teams to reduce escalations, lead MORs/QBRs with senior leadership, and
As a Escalation Management Leader – Strategic CX & Ops, you will play an important part at Twilio Inc. in United States.
Learn more about the Escalation Management Leader – Strategic CX & Ops role in the description above.
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