Senior Manager, Salesforce Professional Services

The Senior Manager - Salesforce Professional Services leads the strategy, development, and execution of technology services within a defined portfolio. This role serves as a business, sales, and solutions leader, driving alignment across Sales, Solution Architects, and Services teams while ensuring operational excellence and achievement of financial, customer, and coworker outcomes.

• Lead the Salesforce Professional Services practice, achieving financial, operational, customer satisfaction, and coworker development goals.
• Drive revenue, profitability, pipeline growth, forecasting, utilization, and strategic planning while partnering with Sales, Solution Architects, and Services teams to identify, shape, and close strategic opportunities.
• Build executive relationships with customers, Salesforce, and key partners, serving as a trusted advisor and executive sponsor across customer meetings, solution development, proposal reviews, sales pursuits, and C-suite discussions.
• Establish effective operating rhythms for business reviews, workforce planning, forecasting, capacity management, and performance tracking.
• Lead, coach, mentor, and develop managers, architects, consultants, engineers, and project leaders through certification programs, career development, succession planning, and leadership development initiatives.
• Strengthen relationships with Salesforce and strategic partners to align resources, capabilities, and growth objectives while fostering a culture of accountability, collaboration, innovation, customer focus, and continuous improvement.
• Provide executive oversight of Salesforce consulting, implementation, integration, and managed services engagements through strong governance, resource planning, risk management, financial controls, and clear customer communication.
• Own customer satisfaction, loyalty, and business outcomes across strategic enterprise engagements, and lead resolution of complex customer, delivery, operational, and commercial issues.
• Define and evolve the Salesforce services portfolio by launching new offerings, retiring legacy services, and developing reusable methodologies and accelerators.
• Expand customer adoption of existing and emerging Salesforce technologies while driving long-term growth and service innovation.

• Bachelor's degree required and 10+ years of experience delivering large scale, enterprise-class technical Salesforce solutions including planning, development, implementation and support, including 3 years managerial experience OR, 14+ years of work experience delivering large scale, enterprise-class technical Salesforce solutions including planning, development, implementation and support, including 3 years managerial experience.
• Ability to lead teams and gain consensus.
• Ability to identify and resolve client, project, and team challenges.
• Poven negotiation skills.
• Experience working with vendors and business partners.
• Strong collaboration with Sales and leadership teams to achieve service goals.
• Ability to lead and influence cross-functional teams.
• Excellent written, presentation, and verbal communication skills.
• Demonstrated ability to build relationships across all levels of the organization.
• Ability to manage ambiguity, change, and risk effectively.
• Demonstrated success leading teams to deliver critical results.
• Ability to prioritize and manage workload in a fast-paced environment.
• Ability to develop long-range plans for complex initiatives.
• Experience leading a Salesforce consulting or professional services practice.
• Salesforce certifications, a plus.
• Experience managing Salesforce partner relationships and alliance programs.
• Expertise across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Industry Clouds, and Managed Services offerings.

Pay range: $140,150 - $185,000 depending on experience and skill set

Annual bonus target of 35% subject to terms and conditions of plan

Benefits overview:

Salary ranges may be subject to geographic differentials

As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don't need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and…