Senior Account Manager; Maternity Cover

• Location: Clapham Common, London (On-site at least 3 days a week)
• Contract: Fixed-term maternity cover, 12 months, full-time
• Reporting to: Creative Director

In a nutshell: You'll be the main link between our clients and our creative team, managing relationships, projects, budgets and deadlines across a range of branding and design work for a fantastic array of not-for-profit, cultural, philanthropic and & higher-education clients. You'll be stepping into an established role, so we're looking for someone experienced, organised and confident enough to take ownership quickly and keep things running smoothly.

We’re looking for an experienced Senior Account Manager to join our small, but well-known award-winning branding agency on a fixed-term maternity cover.

This is a hands‑on role at the heart of the studio. Working closely with our Creative Director and design team, you’ll be responsible for managing our day‑to‑day client relationships and making sure projects are well briefed, well organised and delivered to a high standard.

You’ll be stepping into an established role, taking over existing client relationships and live projects. We’ll provide a thorough handover, but you’ll need to be comfortable taking ownership quickly, managing your own workload and using your judgement to keep things moving.

You’ll be the key link between our clients and the creative team — understanding what clients need, keeping them informed, managing expectations and making sure the studio has everything it needs to deliver great work.

This is an ideal role for someone who enjoys the variety and responsibility of working in a small agency, but with large, well-known clients and who can combine excellent client management with strong project organisation and commercial awareness.

• Act as the main day‑to‑day contact for a portfolio of existing clients including the Imperial War Museum, University of Cambridge, University of Manchester, the National Trust and many more
• Get quickly up to speed with each client’s organisation, priorities, ways of working and current projects.
• Lead regular client communications, meetings and project updates.
• Make sure clients understand what’s happening, what’s needed from them and what happens next.
• Manage client feedback and expectations clearly and constructively.
• Deal confidently with changes, questions and challenges as they arise.
• Maintain continuity and a consistently high level of client service throughout the cover period.

• Take ownership of existing branding and design projects from brief through to delivery.
• Get up to speed quickly with live projects, timelines, budgets and outstanding actions.
• Develop and maintain project plans, schedules and milestones.
• Coordinate work across the Creative Director and design team.
• Keep projects moving and flag risks, delays or changes early.
• Manage the flow of feedback and approvals between clients and the creative team.
• Ensure briefs and requests are clear, complete and actionable.
• Coordinate external suppliers and production partners where required
• Make sure final deliverables are accurate and delivered as agreed.

• Manage project budgets, estimates and scopes of work.
• Monitor costs and scope throughout delivery.
• Identify potential changes to scope or additional costs and discuss these with clients and the Creative Director.
• Prepare estimates and proposals, and support the preparation of invoices.
• Help ensure projects remain commercially viable and appropriately resourced.

• Work closely with the Creative Director and designers to manage studio priorities.
• Make sure the team has clear briefs, deadlines and client feedback.
• Cross-check…