SNAP Rise Manager

Food & Nutrition Administration (FNA) is the Federal Agency responsible for the Supplemental Nutrition Assistance Program (SNAP). Eligible households are provided with benefits to purchase food at SNAP authorized stores. Stores interested in participating in SNAP must submit an application and allow and participate in an unannounced visit. Information collected during the unannounced store visit is part of the evaluation process.

The role of the SNAP RISE Manager is to help support FNA program requirements and ensure data collected and reported to FNA is accurate and timely. The detailed information submitted for FNA review allows FNA staff to make informed decisions regarding retailer eligibility to join SNAP and help reduce food deserts in local communities.

The RISE Manager serves as a salaried full-time operational leader responsible for managing, motivating, and developing the Review, Improvement, Support, and Excellence (RISE) team. The RISE Manager will report to both the Project Manager and Deputy Project Manager to ensure performance requirements and related expectations are maintained. The team provides the final human review of electronically submitted store visit reports before delivery to the client, helping ensure that each deliverable is accurate, complete, timely, consistent, and client-ready.
The RISE Manager establishes a positive, collaborative, and solutions-oriented culture in which review is used not only to identify needed corrections, but also to support field personnel, strengthen processes, share knowledge, and improve future performance. The position requires a forward-thinking leader who values teamwork, communicates constructively, and promotes accountability without losing sight of respect, encouragement, and shared project goals.
This role also leads innovation and continuous improvement across review workflows. The ideal candidate embraces evolving technology, automation tools, and Artificial Intelligence (AI)-driven solutions; identifies practical opportunities to improve efficiency and consistency; and leads by example through professionalism, adaptability, responsiveness, and operational excellence.

• Review: Provide a thoughtful, consistent final human review that protects the accuracy, completeness, and readiness of client deliverables.
• Improvement: Use trends, feedback, and root-cause analysis to strengthen individual performance, training, procedures, and workflows.
• Support: Treat review as a collaborative service by giving clear guidance, timely assistance, and respectful, actionable feedback to field personnel and team members.
• Excellence: Set and model high standards for accuracy, responsiveness, professionalism, teamwork, and client service.

• Monitor report review queues, prioritize workloads, and allocate assignments to support timely client delivery and prevent backlog.
• Ensure each store visit report receives a consistent, thorough, and constructive final human review before client delivery.
• Communicate regularly and positively with field personnel regarding needed corrections, clarification requests, follow-up actions, and opportunities for improvement.
• Place direct telephone calls to store reviewers when follow-up, clarification, coaching, or additional support is needed, and schedule individualized or group training sessions as appropriate. Use live conversation to provide the personal connection, immediate guidance, and collaborative problem-solving that cannot always be achieved through email or text communication.
• Coordinate with project leadership regarding escalated review matters, payment holds or releases, staffing needs, operational risks, and urgent client deadlines.
• Create a supportive review…