Engineering Manager - Genesys Cloud

"I can be myself at work."

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness-and we're committed to fostering a strong sense of belonging in a respectful workplace.

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day:
Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

You want to feel recognized r performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success.

• Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
• Access on-demand professional development resources that allow you to hone existing skills and learn new ones

As a Solutions Engineering Manager, you will lead the engineering, delivery, and evolution of Capital Group's Contact Center technology platform. You will manage a team of engineers supporting customer experience solutions built on Genesys Cloud and AWS technologies, with accountability for strategic initiatives, platform enhancements, and modernization efforts.

You will partner with business stakeholders, Product Management, Enterprise Architecture, Security, Infrastructure, and vendors to translate business outcomes into reliable, scalable technical solutions. You will build a high-performing engineering team through coaching, mentoring, technical leadership, and clear delivery accountability.

• Lead the execution and delivery of Contact Center initiatives, platform enhancements, integrations, and modernization efforts
• Establish engineering practices, quality standards, and delivery controls that promote reliability, scalability, and operational readiness
• Provide technical leadership across solution design and implementation in partnership with Product Management, Enterprise Architecture, and business stakeholders
• Develop engineering talent through coaching, mentoring, performance management, and career development
• Manage strategic vendor relationships and oversee the delivery of third-party solutions and services
• Drive continuous improvement through automation, operational efficiency, and modern engineering practices

• You have a bachelor's degree in computer science, engineering, information systems, or a related technical discipline
• You have at least 10 years of software engineering, platform engineering, or technology delivery experience, including significant experience with Contact Center technologies
• You possess deep expertise in Genesys Cloud CX, AWS technologies, and CCaaS transformation initiatives, including migrations from legacy and on-premises platforms
• Your proven track record of translating business objectives into…