Supervisor, Production Operations

Supervisor, Production Operations FIS Global

Full-time Position

• Job type: Full-time
• Shift: Night shift (Sunday, Monday, Tuesday OR Wednesday, Thursday, Friday)

• Health insurance
• Dental insurance
• Opportunities for advancement

Position Type: Full time

Type Of Hire: Experienced (relevant combo of work and education)

Job Description: Manage daily operations of processing functions and maintenance of processing infrastructure ensuring service level agreements are met in support of clients and company mission-critical business requirements.

Schedule: Night shift, Sunday, Monday, and Tuesday OR Wednesday, Thursday, Friday

• Manage daily operations of processing functions and maintenance of processing infrastructure, ensuring service level agreements are met in support of clients and company mission-critical business requirements
• Oversee 30-35 people in a production environment, including staffing and assigning tasks to leads and direct reports
• Set and achieve daily production goals and plan for longer-term SLAs, typically on a weekly basis
• Manage multiple job functions through the card production process (printing, embossing, kitting, shipping)
• Serve multiple customers daily, handle escalations, and solve problems
• Provide guidance, hold the team accountable to goals, and manage productivity
• Operate and manage people using equipment/machinery

• Bachelor's degree or equivalent combination of education, training, or work experience
• 5+ years’ experience leading 20+ direct reports in a manufacturing environment with people and equipment (electronic equipment)
• Emotional intelligence
• Knowledge of all processing phases and administration
• Proficiency with communication, escalation management, and project management methods
• Excellent verbal and written communication skills
• Strong problem-solving, team, and time management skills
• Ability to evaluate performance capabilities, counsel subordinates, and make projections of future expenses based on past expenditures
• Ability to operate independently

• Lean manufacturing and Continuous improvement methodology
• Production, planning, and production control experience

• Benefits including private medical cover, dental cover, and 3 weeks of paid vacation
• Career advancement opportunities
• Great work spaces with dedicated and motivated colleagues
• A broad range of professional education and personal development possibilities

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.